KRISTA DAY
Wells River,VT
Summary
Dynamic administrative professional with 15+ years in office management, operations, and program coordination. Currently serving as Office Manager for Norwich University's Counseling & Wellness Center, supporting diverse military and civilian students. Expertise in managing complex operations, maintaining confidentiality, and enhancing processes to deliver exceptional service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Norwich University Counseling & Wellness Center
Northfield, USA
01.2022 - Current
- Oversee daily operations of a high-volume counseling center serving 500+ students and staff.
- Serve as the primary point of contact, creating a welcoming and confidential environment for students, faculty, and staff.
- Coordinated scheduling, records management, communications, and provider support, ensuring HIPAA and FERPA compliance.
- Streamlined scheduling and recordkeeping processes, significantly reducing student wait times.
- Planned and facilitated wellness initiatives, outreach events, and mental health programming to promote student well-being.
- Collaborated with campus partners to enhance access to mental health resources and support services for students.
Shift Lead / Server
Ruby Tuesday
Sebring, USA
08.2016 - 05.2018
- Trained and mentored staff, coordinating shift coverage and optimizing workflow for efficient service.
- Oversaw front-of-house operations during high-volume shifts, ensuring smooth service delivery and customer satisfaction.
- Resolved customer concerns and maintained exceptional service standards.
- Handled cash reconciliations and daily reporting, maintaining accurate financial records and accountability.
Licensed Home Childcare Provider
Self-Employed
Northfield, USA
08.2011 - 01.2016
- Coordinated curriculum planning, family communications, enrollment, budgeting, and ensured regulatory compliance for program effectiveness.
- Created safe, structured, nurturing environment, enhancing children's development and well-being.
- Operated licensed childcare program for 10 children, fostering growth and development from infancy to age 12.
Food & Beverage Manager
Northfield Country Club
Northfield, USA
06.2014 - 10.2015
- Directed daily food and beverage operations, optimizing staffing, scheduling, inventory, and budgeting for seamless service.
- Coordinated weddings, tournaments, banquets, and special events, ensuring high-quality experiences for guests.
- Collaborated with leadership to implement strategies that increased member satisfaction and streamlined operations.
- Maintained compliance with food safety and service regulations.
Childcare Director / Infant Teacher
World of Wonder Childcare
Barre, USA
08.2008 - 08.2011
- Directed operations of state-licensed childcare center, overseeing staffing, enrollment, compliance, and program administration to ensure quality care.
- Recruited, trained, and supervised staff while maintaining high standards of care and education.
- Delivered individualized care and developmental support as an Infant Teacher.
- Coordinated family engagement initiatives and community outreach efforts to strengthen community ties and enhance family involvement.
Education
Pursuing Bachelor of Science - Health & Human Services, Psychology
NORWICH UNIVERSITY
Northfield, VT06-2026
Undergraduate - Psychology Coursework
SOUTHWESTERN ILLINOIS COLLEGE
Belleville, ILUndergraduate - Nursing & Psychology Coursework
SOUTH FLORIDA STATE COLLEGE
Avon Park, FLSkills
- Office operations
- Executive support
- Client Relations
- Calendar Coordination
- Regulatory Compliance
- Records Management
- Event Planning
- Team Leadership
- Conflict Resolution
- Effective Communication
- Process Improvement
- Microsoft Office Suite
- Google Workspace
- AI Productivity Tools
- Electronic Health Records (EHR)
- AI Tools Integration
- Database Management
- Digital Marketing/Design/Promotion
- Social Media Management
Certification
- Mental Health First Aid
- CPR Certified
- 5NP
- Crisis Response Training
Timeline
Office Manager
Norwich University Counseling & Wellness Center
01.2022 - Current
Shift Lead / Server
Ruby Tuesday
08.2016 - 05.2018
Food & Beverage Manager
Northfield Country Club
06.2014 - 10.2015
Licensed Home Childcare Provider
Self-Employed
08.2011 - 01.2016
Childcare Director / Infant Teacher
World of Wonder Childcare
08.2008 - 08.2011
Pursuing Bachelor of Science - Health & Human Services, Psychology
NORWICH UNIVERSITY
Undergraduate - Psychology Coursework
SOUTHWESTERN ILLINOIS COLLEGE
Undergraduate - Nursing & Psychology Coursework
SOUTH FLORIDA STATE COLLEGE