Availity
Krista Gessner
Fort Wayne,IN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Cityblock Health
06.2022 - 03.2024
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Used Availity to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Identified and traced quality control issues impacting laboratory results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Laboratory Technician
Parkview Hospital
01.2022 - 05.2022
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Conducted venipuncture and other CT procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Participated in quality assurance and competency assessment initiatives.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Verified patients' identification for proper sample collection.
- Provided guidance and support to laboratory personnel.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
Medical Laboratory Assistant
Cleanslate Centers
09.2017 - 09.2020
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Recorded and maintained accurate data to facilitate tracking of results.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Conducted wide range of laboratory tests and recorded results.
- Documented and verified patient information using laboratory information system.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Consulted with outside professionals and specialists about tests and testing results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Conducted venipuncture and other CT procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Reviewed and processed requisitions for laboratory tests.
- Assisted in training and onboarding new phlebotomists.
Education
Certification Of Medical Assistant - Medical Assisting
Ross Education Medical Center
Fort Wayne, IN08.2017
Skills
- Payment Collection
- Patient Scheduling
- Procedure Assistance
- Patient Flow Management
- Data Entry
- Medical Terminology
- Patient-focused care
- Medical Billing
- Indirect Patient Care
- HIPAA Compliance
- Phlebotomy
- Inventory Management
- Medical office administration
- Medical Records Management
- Inventory and supply management
- Emergency procedures understanding
- Appointment Setting
- Medical terminology knowledge
- Reliable team player
- Direct Patient Care
- EMR / EHR
- Clinical Documentation
- Vital signs monitoring
- CPR
- Medical Procedures
- Lab Equipment Operation
- Insurance Claims
- Immunization Administration
- Lab equipment calibration
- Maintaining confidentiality
- First Aid
- Chronic Disease Management
- Customer Service
- Specimens collection and processing
- ICD-9 & ICD-10 coding
- Trustworthy companion
- Patient Relations
- Needs assessments
Software
EPIC
E Clinical Works
Athena Health
Timeline
Medical Assistant
Cityblock Health
06.2022 - 03.2024
Laboratory Technician
Parkview Hospital
01.2022 - 05.2022
Medical Laboratory Assistant
Cleanslate Centers
09.2017 - 09.2020
Certification Of Medical Assistant - Medical Assisting
Ross Education Medical Center
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