Krista Gould
Columbus,OH
Summary
Customer-focused service representative skilled in communication and problem-solving. Dedicated to improving customer satisfaction and implementing service enhancements in the health insurance sector. Experience includes tech support and animal training, demonstrating a commitment to diverse skill development.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Aetna
Columbus, OH
07.2021 - Current
- Resolved complaints using strong communication and problem-solving skills, enhancing customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Addressed customer inquiries related to health insurance plans and benefits.
- Collaborated with team members to improve customer service quality and streamline operations.
- Recorded customer interactions and transactions accurately in company systems.
- Analyzed trends in customer feedback to identify service improvement opportunities.
Customer Service Representative
Teleperformance
Columbus, Ohio
2019 - 06.2021
- Delivered excellent customer service during transactions, fostering customer loyalty.
- Ensured customer satisfaction through attentive service, contributing to repeat business.
- Initiated positive customer interactions, enhancing overall customer experience.
Education
Associate of Applied Science - Veterinary Technology
Bradford
Columbus12-2013
Skills
- Health insurance knowledge
- Health insurance compliance
- Customer relationship management
- Customer feedback analysis
- Data management
- Service improvement initiatives
- Conflict resolution
Timeline
Customer Service Representative
Aetna
07.2021 - Current
Customer Service Representative
Teleperformance
2019 - 06.2021
Associate of Applied Science - Veterinary Technology
Bradford