Miracle Carmichael
Montgomery,AL
Summary
Experienced customer service expert at Teleperformance USA, recognized for impactful communication and strategic account management skills. Proficient in addressing complex inquiries and enhancing customer satisfaction, utilizing strong problem-solving capabilities and Microsoft Excel expertise. Focused on delivering outstanding service and nurturing client relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Montgomery, US
01.2023 - Current
- Assisted patients with insurance inquiries, clarifying coverage options and benefits.
- Supported healthcare providers during patient check-in and registration processes.
- Educated patients on healthcare services, procedures, and resources confidently.
- Maintained patient confidentiality, complying with regulations when handling sensitive information.
- Resolved client inquiries and complaints, providing general healthcare service information.
- Processed paperwork for medical claims, including authorizations, referrals, and pre-certifications.
- Ensured follow-up completion after each customer interaction.
- Greeted patients upon arrival, answering questions regarding visits.
Retail Sales Associate
Sports Additions
Montgomery, US
08.2024 - 10.2025
- Greeting customers, identifying their needs, making suggestions, keeping records, stocking shelves, preventing theft, and keeping the premises clean.
Call center/Customer Service Representative Team Lead
Foundever
Montgomery, US
10.2023 - 10.2024
- Addressed customer complaints using effective communication and problem-solving skills.
- Maintained precise records of customer interactions and transactions in the system.
- Executed secure cash transactions while complying with banking regulations and policies.
- Monitored account activities to detect suspicious patterns indicating potential fraud.
- Engaged with customers to clarify needs, resolve inquiries, and answer product-related questions.
- Provided assistance with deposits, withdrawals, transfers, and various banking services.
- Responded to customer calls regarding account information or services offered by the bank.
- Enhanced customer satisfaction by resolving issues promptly with professional service.
Education
High school diploma -
Johnson Abernathy Graetz High School
Montgomery, AL05.2025
Skills
- Effective communication
- Customer service and support
- Problem resolution
- Time management
- Team collaboration
- HIPAA compliance
- Data entry proficiency
- Interpersonal skills
- Healthcare knowledge
- Call center experience
- Flexible scheduling
- Policy comprehension
- Regulatory compliance
- Verbal and written communication
- Admissions registration
- Insurance claims processing
- Cash handling
- Insurance verification
- Microsoft Office proficiency
- Health insurance knowledge
- Patient feedback management
- Medical billing
- Multitasking
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Retail Sales Associate
Sports Additions
08.2024 - 10.2025
Call center/Customer Service Representative Team Lead
Foundever
10.2023 - 10.2024
Customer Service Representative
Teleperformance USA
01.2023 - Current
High school diploma -
Johnson Abernathy Graetz High School