Krista Gray
San Marcos
Summary
Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Excels in fast-paced environments with motivational leadership style and a hardworking mindset.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor/Lead Housekeeper
Comfort Inn and Suites
Fredericksburg
06.2025 - 11.2025
- Delivered high-quality customer service to guests through phone, email, and in-person interactions.
- Tracked data using Google Sheets for enhanced operational insights.
- Assigned tasks to housekeepers, maintenance, and laundry staff to uphold service quality.
- Assisted management with event coordination, customer service requests, and third-party proposals.
- Communicated effectively with maintenance staff to resolve issues promptly.
Hardware Team Member
Sutherlands
Fredericksburg
04.2025 - 06.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store cleanliness and organized merchandise displays for easy access.
- Operated cash register and processed transactions efficiently for customer satisfaction.
- Handled customer inquiries and resolved issues promptly to maintain service quality.
- Monitored sales floor for safety hazards and ensured compliance with safety standards.
Wine Steward/Cook's Assistant
K Estate - Heath Family Brands
Stonewall
04.2024 - 04.2025
- Trained in taking orders for food and alcohol while ensuring compliance with TABC laws.
- Provided fine dining experiences, emphasizing customer relations and service excellence.
- Educated customers on wine club memberships and associated benefits.
- Managed day shifts, including opening and closing kitchen, register, and service bar areas.
- Handled heavy cases of water and wine, lifting 50 lbs or more as needed.
Waitress
Stout's Signature
Fredericksburg
03.2023 - 04.2024
- Provided exceptional service to enhance guest dining experiences.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed customer inquiries and resolved issues promptly for satisfaction.
- Set up and broke down dining areas before and after shifts efficiently.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05.2021
Skills
- TABC license and Food Handlers license
- Leadership
- Event organization
- Group instruction
- Issue resolution
- Task management
- Supervision
- Customer service
References
- Dr Richard Hall - Senior Lecturer (Texas State University in San Marcos, TX): richardhall@txstate.edu
- Charles Messina - System Support Specialist II, Dept of English (Texas State University in San Marcos, TX): ckm56@txstate.edu
- Jennifer Ruby - Salon Manager (Layer Beauty Boutique in Austin TX) and former Kitchen Manager (K Estate in Stonewall, TX): jenney@jimruby.net
Timeline
Front Desk Supervisor/Lead Housekeeper
Comfort Inn and Suites
06.2025 - 11.2025
Hardware Team Member
Sutherlands
04.2025 - 06.2025
Wine Steward/Cook's Assistant
K Estate - Heath Family Brands
04.2024 - 04.2025
Waitress
Stout's Signature
03.2023 - 04.2024
High School Diploma -
Copperas Cove High School