Krista Griffin
Blythewood,SC
Summary
Motivated and detail-oriented professional pursuing a Master’s in Information Systems Technology, with a concentration in Security, and a background in Business Administration. Strong foundation in IT support principles, system troubleshooting, and user-focused service delivery. Demonstrated ability to quickly learn new technologies and apply problem-solving skills in fast-paced environments. Eager to launch a career in IT support by contributing technical knowledge, professionalism, and a commitment to continuous learning.
Overview
5
5
years of professional experience
Work History
Licensing Representative
South Carolina Education Lottery
Columbia, SC
01.2022 - Current
- Analyzed completed application packages for potential lottery retailers, ensuring adherence to South Carolina Education Lottery Act and regulations.
- Managed the entry and verification of application data, maintaining accuracy in the Aurora database.
- Facilitated compliance checks with the Department of Revenue and South Carolina Law Enforcement Division to determine eligibility for lottery licensing under the South Carolina Education Lottery Act.
Audit Support Specialist/Team Lead
South Carolina Department of Motor Vehicles
Blythewood, SC
07.2021 - 01.2022
- Stepped in as acting supervisor to manage audit unit functions, upholding service standards, and team productivity.
- Trained and mentored employees to enhance team efficiency, and ensure compliance with audit standards.
- Processed applications for individuals and entities seeking dealer licenses in South Carolina.
Compliance Specialist
South Carolina Department of Motor Vehicles
Blythewood, SC
10.2020 - 07.2021
- Reviewed and processed initial dealer licensing applications to ensure compliance with regulatory standards.
- Handled license updates and coordinated correspondence with dealers for sanction points and cancellations.
- Managed communication effectively, assisting customers with dealer-related inquiries and issues.
Customer Service Representative
South Carolina Department of Motor Vehicles
Blythewood, SC
08.2020 - 10.2020
- Guided customers in selecting appropriate actions for payments, services, and documentation required for DMV visits.
- Obtained necessary information from files and documents to address customer inquiries effectively.
- Managed database inputs to facilitate seamless customer service interactions.
Education
Master of Science - Information Systems Technology
Coastal Carolina University
Conway, SC05-2026
Bachelor of Science - Business Administration And Management
Coastal Carolina University
Conway, SC05-2020
Skills
- Database management
- Effective communication
- Problem-solving
- Decision-making
- Time management abilities
- Teamwork and collaboration
Timeline
Licensing Representative
South Carolina Education Lottery
01.2022 - Current
Audit Support Specialist/Team Lead
South Carolina Department of Motor Vehicles
07.2021 - 01.2022
Compliance Specialist
South Carolina Department of Motor Vehicles
10.2020 - 07.2021
Customer Service Representative
South Carolina Department of Motor Vehicles
08.2020 - 10.2020
Master of Science - Information Systems Technology
Coastal Carolina University
Bachelor of Science - Business Administration And Management
Coastal Carolina University
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