Krista harrington
Brandon
Summary
Motivated professional with a proven track record in tackling new challenges. Demonstrates strong work ethic, adaptability, and excellent interpersonal skills. Committed to delivering exceptional service and effectively resolving complex customer issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus
Riverview
11.2024 - Current
- Managed customer inquiries effectively while maintaining a positive demeanor.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Navigated computer system to look up customer information and update policies.
- Asked probing questions and offered solutions to resolve customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
Medical Receptionist
CSL Plasma
Tampa
01.2022 - 11.2024
- Monitored office supply inventory and ordered materials as necessary to support daily operation
- Greeted and checked in patients, updating patient information in computer system.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Adhered strictly to company policies regarding customer service.
Delivery associate
The Home Depot Inc
Sun City
09.2018 - 11.2021
- Utilized handheld devices for real-time tracking of deliveries and inventory management.
- Resolved customer inquiries and issues on products and orders through effective communication
- Implemented time management strategies to optimize daily delivery schedule
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Lennard Highscool
Ruskin05-2018
Skills
- Conflict resolution
- Time management
- Active listening
- Complex Problem-solving
- Multi-tasking strength
- Upselling and cross selling
- Exceptional customer service
- Effective communication
- Building rapport
Timeline
Customer Service Representative
Maximus
11.2024 - Current
Medical Receptionist
CSL Plasma
01.2022 - 11.2024
Delivery associate
The Home Depot Inc
09.2018 - 11.2021
High School Diploma -
Lennard Highscool