Krista Heflin
Voorhees,NJ
Summary
Dynamic Leasing Agent with a proven track record at Echelon Glen Apartments, excelling in application processing and customer service. Recognized for implementing fair housing policies and enhancing tenant satisfaction through effective communication. Skilled in organizational management, ensuring properties meet compliance standards while fostering positive relationships with residents and owners.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Leasing Agent
Echelon Glen Apartments
09.2022 - Current
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated appointments to show marketed properties.
Prepared Foods Team Member
Rastelli Market Fresh - Marlton Nj
11.2021 - 05.2022
- Organized food and products by date and maintained adequate supplies.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Assisted in design and execution of promotional in-store displays.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prepared food items by following recipes and product directions.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Cleaned and maintained work areas, equipment and utensils.
Hair Stylist
Hair Cuttery
09.2019 - 03.2020
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Maintained regular client list and successfully handled walk-in customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Used social media platforms to promote salon and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Wait Staff/Concierge
Brookdale Senior Living
03.2012 - 11.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
Crew Member
Mcdonald's
01.2008 - 03.2012
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Licensed Cosmetologist - Cosmetology
PB Cosmetology Education Center
Gloucester City, NJ07-2019
High School Diploma -
Collingswood Senior High School
Collingswood, NJ06-2008
Skills
- Fair housing policies
- Leasing and sales
- Application processing
- Background checks
- Customer service and communication skills
- Excellent organizational skills
Timeline
Leasing Agent
Echelon Glen Apartments
09.2022 - Current
Prepared Foods Team Member
Rastelli Market Fresh - Marlton Nj
11.2021 - 05.2022
Hair Stylist
Hair Cuttery
09.2019 - 03.2020
Wait Staff/Concierge
Brookdale Senior Living
03.2012 - 11.2016
Crew Member
Mcdonald's
01.2008 - 03.2012
Licensed Cosmetologist - Cosmetology
PB Cosmetology Education Center
High School Diploma -
Collingswood Senior High School
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