Stella Kaplanov
Summary
Driven Leasing Agent known for productive and efficient task completion. Excel in communication, negotiation, and customer service, ensuring smooth leasing processes. Possess strong organizational skills, adept at multitasking and managing time effectively. Thrive using interpersonal skills to connect with clients, solve problems quickly, and maintain positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Leasing Agent
Cardinal Management Company
Tucson, AZ
01.2024 - Current
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Organized monthly resident events to promote a sense of community among residents.
- Assisted current tenants with maintenance requests and other inquiries.
- Recommended clarifications and changes in program policies to director of property management.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Inspected vacated apartments to ensure that they were left in good condition.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Commercial Cleaner
Family Friend's Business
Richmond, VA
05.2021 - 08.2021
- Cleaned pipes inside the ceilings that accumulated dust during the building process.
- Removed large pieces of leftover construction materials, like wood, drywall, plastic sheeting, scrap metal, and other waste.
- Swept all floors and surfaces, followed by vacuuming to remove fine dust particles.
- Cleaned all windows inside and out, including window frames and sills, to remove any smudges, construction dust, and fingerprints.
- Completed a final walkthrough to inspect all areas and confirm that everything is cleaned to the required standards.
Hostess
Casa Margarita
La Grange, IL
09.2020 - 05.2021
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests upon arrival and escorted them to their tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
Bachelor of Arts - Law, Political Science, And History
University of Arizona
Tucson, AZ05-2026
High School Diploma -
Hinsdale Central High School
Hinsdale05-2022
Skills
- Prospecting assistance
- Property tours and inspections
- Lease oversight
- Fair housing policies
- Business processes and procedures
- Property amenities
- Sales and marketing aptitude
- Telephone and email etiquette
- Property maintenance
- Team building
- Goal-oriented mindset
- Fair housing regulations
Languages
English
Native/ Bilingual
Bulgarian
Native/ Bilingual
Spanish
Professional
Certification
- Certificate of Biliteracy in Spanish and Bulgarian
Timeline
Leasing Agent
Cardinal Management Company
01.2024 - Current
Commercial Cleaner
Family Friend's Business
05.2021 - 08.2021
Hostess
Casa Margarita
09.2020 - 05.2021
Bachelor of Arts - Law, Political Science, And History
University of Arizona
High School Diploma -
Hinsdale Central High School
Similar Profiles
Jaxon NobleJaxon Noble
Truck Driver at Cardinal Logistics Management CorporationTruck Driver at Cardinal Logistics Management Corporation
Anthony MayesAnthony Mayes
Delivery Driver/ Diesel mechanic at Cardinal Logistics Management CorporationDelivery Driver/ Diesel mechanic at Cardinal Logistics Management Corporation
Vincent MooreVincent Moore
Maintenance Supervisor at Cardinal Group ManagementMaintenance Supervisor at Cardinal Group Management
Chanel GhalyChanel Ghaly
Leasing Agent at Mashcole Property Management, Inc.Leasing Agent at Mashcole Property Management, Inc.
Nicole JumpNicole Jump
Leasing Agent at Advanced Management CompanyLeasing Agent at Advanced Management Company