Krista Hirsbrunner
West Jordan,UT
Summary
Results-oriented Customer Service Manager with a proven track record of leading high-performing teams and exceeding customer satisfaction goals. Seeking to transition into Project Management, leveraging strong leadership, organizational, and communication skills to drive successful project outcomes. Adept at managing cross-functional teams, budgets, and timelines, with a passion for delivering quality results on time and within scope. Ready to apply customer-centric insights and problem solving abilities to excel in project management roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Planet Fitness
04.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Built relationships with customers and community to establish long-term business growth.
Customer Service Representative
Home Depot
01.2022 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 50 customer calls per day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Account Executive
Canon Solutions America
09.2019 - 06.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Successfully prepared and delivered compelling proposals to clients, demonstrating excellent communication and persuasive skills.
- Coordinated with cross-functional teams to resolve installation issues and mitigate risks.
- Increased territory sales by 15%
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Maintained open communication by presenting regular updates on project status to customers.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Oversaw and executed contracts from start to finish and monitored startup and program reviews through contract close-outs.
Dock Supervisor
Old Dominion Freight Line, Inc.
01.2018 - 09.2019
- Lead team of 35+ to facilitate domestic and international shipments.
- Improved employee performance by 10% through coaching and feedback.
- Operated computer systems and internal software to track and record cargo movements.
- Reported and established key performance metrics to monitor and meet company goals.
- Performed pre-shift and post-shift inspections of dock equipment.
- Implemented loading dock process and productivity improvements.
Electrologist
Advanced Electrolysis
05.2017 - 04.2018
- Managed time efficiently in order to complete all services within deadlines.
- Paid attention to detail while completing services.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Educated patients on treatment options.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Implemented time-blocking and schedule notifications to optimize time management.
A/P Inventory Specialist
Associated Food Stores
09.2013 - 06.2017
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Manager
The Rib Shack
09.2012 - 08.2013
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Set schedules for 10 staff members by planning and designating shifts and hours.
Education
Professional Licensure - Electrology
Cameo College of Essential Beauty
Salt Lake City, UT09.2017
Skills
- Forecasting
- Client Relations
- Presentations
- Managing Revenue Projections
- Contract Management
- Cross-Functional Collaboration
- Performance Evaluations
- Status Updates
- Sales Strategies Implementation
- Interpersonal Skills
- Profit and Loss Accountability
- Goals and Performance
Certification
- Coursera- Project Management Certifications - 2023
Timeline
Supervisor
Planet Fitness
04.2022 - Current
Customer Service Representative
Home Depot
01.2022 - 04.2022
Account Executive
Canon Solutions America
09.2019 - 06.2021
Dock Supervisor
Old Dominion Freight Line, Inc.
01.2018 - 09.2019
Electrologist
Advanced Electrolysis
05.2017 - 04.2018
A/P Inventory Specialist
Associated Food Stores
09.2013 - 06.2017
Manager
The Rib Shack
09.2012 - 08.2013
Professional Licensure - Electrology
Cameo College of Essential Beauty
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