Krista Kauffman
Eagle,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Office Administrator
Kauffman Seal Coating
Glenwood Springs, CO
05.2014 - 11.2022
- Interacted with customers by phone, email or in-person to provide information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Envisioned, designed and launched revamped website to better convey company brand.
- Attended customer meetings, trade shows and conferences as company representative.
- Utilized e-mail, social media, radio and TV to highlight products and services.
Office Manager
Eagle County School District
Eagle, Colorado
06.2017 - 06.2021
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Senior Mortgage Broker
Signature One Mortgage
Las Vegas, NV
05.2006 - 04.2013
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Worked with underwriters to fix application problems and resolve issues.
- Networked with realtors and current clients to generate referrals.
Education
BBA -
University of Georgia
Athens, GA05.2002
Skills
- Confidence and Drive
- Office Management
- Maintaining Office Records
- Personnel Engagement
- Diligent Follow Through
- Administrative Arrangements
- Friendly and Relatable
- Administration and Operations
- Client Correspondence
- Sales Development
- Strong Communication and Interpersonal Skills
Timeline
Office Manager
Eagle County School District
06.2017 - 06.2021
Office Administrator
Kauffman Seal Coating
05.2014 - 11.2022
Senior Mortgage Broker
Signature One Mortgage
05.2006 - 04.2013
BBA -
University of Georgia
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