Krista Kucinski
St. Augustine,FL
Summary
Service-oriented professional with extensive experience as a Receptionist at Bednar Metals. Proven ability to enhance front desk efficiency and improve customer satisfaction through exceptional organizational skills and effective communication. Adept at managing multi-line phone systems and maintaining a welcoming environment for clients. Committed to delivering outstanding administrative support.
Overview
11
11
years of professional experience
Work History
Receptionist
Bednar Metals
Kane, PA
04.2013 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
Graduate Certificate -
Highlands High School
Natrona Heights, PA01.2004
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Office administration
- Multitasking and prioritization
- Positive and professional
- Database administration
- Technical support
- Phone etiquette
- Appointment scheduling
- Administrative support
- Multi-line telephone operation
- Professional demeanor
- Typing speed
- Service-oriented mindset
- Calm demeanor
- Customer service
Timeline
Receptionist
Bednar Metals
04.2013 - 08.2024
Graduate Certificate -
Highlands High School