Krista Nebendahl
Monona
Summary
Dynamic Guest Service Leader with proven success in customer relationship management, staff training, and complaint resolution. Committed to enhancing guest satisfaction through effective team leadership and streamlined operational procedures.
Overview
21
21
years of professional experience
Work History
Guest Service Leader
Kwik Trip
Monona
05.2012 - Current
- Supervised guest service team to enhance customer interactions and satisfaction.
- Trained staff on company policies and customer service standards to improve service quality.
- Managed inventory levels to ensure product availability and meet guest demands.
- Resolved customer complaints efficiently to enhance satisfaction and loyalty.
- Implemented operational procedures to streamline daily workflows and tasks.
- Fostered a positive work environment to encourage teamwork and collaboration.
- Ensured compliance with health and safety regulations at all times.
- Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
- Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
- Trained new team members on customer service policies and procedures.
Factory Worker
CVG
Monona
03.2005 - 08.2017
- Operated machinery to assemble automotive components efficiently.
- Loaded and unloaded materials for production lines accurately.
- Assisted in the assembly of components into finished products.
- Inspected products for quality and adherence to specifications.
- Performed quality control checks on all products prior to packaging.
- Sorted and packaged products for processing or shipment to meet production timelines.
- Transported items between machines and conveyors to support continuous production flow.
- Communicated effectively with team members regarding tasks and progress.
- Trained new employees on operational procedures to enhance team readiness.
- Followed safety protocols to maintain a safe working environment.
- Followed safety protocols while operating equipment and handling materials.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Maintained cleanliness and organization in the work area consistently.
- Reported defective items to supervisors for further inspection or repair.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Used hand trucks and forklifts to unload, load and transport items.
Education
High School Diploma -
Postville High School
Postville, IA05-1991
Skills
- Customer relationship management
- Staff training and development
- Inventory control
- Complaint resolution
- Operational procedures
- Conflict resolution
- Team leadership
- Guest relations
Timeline
Guest Service Leader
Kwik Trip
05.2012 - Current
Factory Worker
CVG
03.2005 - 08.2017
High School Diploma -
Postville High School