Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Burdick

Janesville

Summary

Dynamic Guest Service Leader with proven leadership abilities at Kwik Trip, excelling in customer engagement and conflict resolution. Achieved increased sales through effective delegation and coaching, while enhancing service excellence and inventory management. Committed to fostering a positive work environment and driving continuous improvement in team performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Leader

Kwik Trip
10.2019 - Current
  • Provide excellent guest service.
  • Delegating tasks.
  • Train and coach new hires.
  • Complete bookwork and find cash discrepancies.
  • Check in and put away truck and other vendors.
  • Help with merchandising.
  • Inventory prep and counts.
  • Coordinated with kitchen to address guest requests quickly and efficiently.
  • Monitored inventory levels of supplies, and merchandise coordinating with vendors and other leaders to restock items as necessary.
  • Supervised and trained staff on cash handling, and POS transaction policies.
  • Improved communication among departments by implementing standardized processes for sharing critical information regarding guest stays.
  • Resolved guest issues professionally, turning potential negative experiences into positive ones.

Assistant Food Service Leader

Kwik Trip
10.2019 - Current
  • Reduced food waste by closely monitoring inventory levels and following proper food storage techniques.
  • Improved customer satisfaction by consistently providing friendly and efficient service to guest.
  • Increased sales through the promotion of daily specials.
  • Handled customer complaints promptly and professionally, turning negative experiences into positive outcomes whenever possible.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity.


Assistant Store Leader

Kwik Trip
10.2019 - Current
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Served as floating leader-on-duty, LOD, to cover shift shortage.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
  • Scheduled staff according to store needs.
  • Supervised 20 co-workers.
  • Fostered a positive work environment by addressing employee issues and promoting open communication.

Education

High School Diploma -

Milton Highschool
Milton, WI
06-2003

Skills

  • Delegation and supervision
  • Customer engagement
  • Conflict resolution skills
  • Proven leadership abilities
  • Service excellence
  • Availability for varied schedules
  • Inventory management
  • Fundamental accounting
  • Proficient in cash transactions
  • Customer service excellence
  • Continuous improvement
  • Coaching and mentoring

Certification

  • Servesaf license

Timeline

Guest Service Leader

Kwik Trip
10.2019 - Current

Assistant Food Service Leader

Kwik Trip
10.2019 - Current

Assistant Store Leader

Kwik Trip
10.2019 - Current

High School Diploma -

Milton Highschool

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