KRISTA PROCK
Events Manager
Ventura,CA
Summary
Dynamic and results-oriented hospitality professional with a proven track record in team leadership and operational excellence. Recognized for exceptional wine and craft beer knowledge, outstanding customer service, and effective inventory management, consistently delivering high-quality guest experiences. Strong strategic planner adept at driving process improvements and fostering productive relationships across all organizational levels. Committed to exceeding expectations through a robust work ethic, adaptability, and the ability to thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bartender
Sunburst Wine Bar
Carpinteria, CA
07.2022 - Current
- Enhanced guest satisfaction by delivering expert knowledge of wine and beer selections. Facilitated educational experiences on wine regions and tasting notes during service. Drove customer engagement through personalized support during tastings.
- Evaluated customer preferences and budgets to recommend suitable wines and beers, enhancing overall satisfaction with selections.
- Oversaw replenishment of wine kegs and bar supplies to support seamless service delivery.
- Managed cash and credit card transactions to uphold financial integrity and operational efficiency.
- Oversaw inventory management and executed supply restocking procedures.
- Conducted thorough cleaning and sanitation of bar area glassware, utensils, and equipment to ensure hygiene standards.
- Facilitated engaging conversations by leveraging effective interpersonal and communication skills.
- Instructed new staff on best practices for wine service and proper serving techniques to enhance customer experience.
- Utilized fundamental selling techniques to effectively engage customers.
Assistant Store Manager
Peet's Coffee
Santa Barbara, CA
04.2019 - 09.2023
- Executed comprehensive inventory management strategies, including par-setting, timely ordering, and meticulous receiving and counting of stock and developed strategies to increase store profitability.
- Ensured adherence to safety, health, security, cash handling, and food safety protocols to protect coffee bar assets and maintain a secure environment for employees and customers.
- Executed strategies to deliver positive financial results and optimize operational efficiency for P&L success.
- Facilitated training sessions and delivered ongoing coaching and feedback to enhance employee knowledge and skills.
- Analyzed monthly sales and performance reports to enhance operational planning and inform strategic decisions.
- Guided employees in sales methodologies to promote effective upselling and cross-selling, resulting in increased retail productivity.
- Facilitated regular performance reviews with staff members to evaluate individual progress and establish future development goals.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Developed training programs for new hires, enhancing onboarding efficiency and knowledge retention.
Beertender
Draughtsmen Aleworks
Santa Barbara, California
08.2020 - 11.2022
- Enhanced craft beer knowledge to provide informed guidance and improve customer engagement. Developed a reputation for expertise in craft beer selection.
- Executed planning and coordination of special events to enhance customer engagement and drive profitability.
- Conducted regular inspections and implemented organizational strategies to maintain taproom hygiene and order to support compliance with health and safety standards.
- Achieved high customer satisfaction by accurately assessing needs and delivering tailored craft beer recommendations.
- Oversaw inventory management by monitoring stock levels and executing orders.
- Continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Implemented cross-training programs to optimize staff versatility and improve service efficiency in restaurant and bar operations.
Store Manager
Starbucks
Copper Mountain Ski Resort, Colorado
04.2017 - 02.2019
- Led daily operations, ensuring compliance with company standards and policies.
- Spearheaded recruitment, training, and supervision of new employees and conducted comprehensive training sessions for new employees to promote understanding of organizational standards and practices.
- Oversaw inventory tracking and conducted physical inventory counts to reduce loss and implemented efficient systems for tracking stock movement.
- Ensured accuracy in maintaining records of employee performance reviews to support talent management initiatives.
- Evaluated customer insights to drive improvements and elevate satisfaction levels.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Identified opportunities for cost savings through waste reduction initiatives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Associate of Arts - History
California State University Channel Islands
Camarillo, CA06.2028
Associate of Science - Liberal Studies: Education Emphasis
Santa Barbara City College
Camarillo, CA06.2026
Associate of Science - Environmental Horticulture
Santa Barbara City College
Santa Barbara, CA08.2025
RBS/LEAD Certification -
Department of Alcohol & Beverage Control
CPR/AED & First-Aid Certified -
ProFirstAid
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Service-oriented mindset
- Team training and development
Timeline
Bartender
Sunburst Wine Bar
07.2022 - Current
Beertender
Draughtsmen Aleworks
08.2020 - 11.2022
Assistant Store Manager
Peet's Coffee
04.2019 - 09.2023
Store Manager
Starbucks
04.2017 - 02.2019
CPR/AED & First-Aid Certified -
ProFirstAid
Associate of Arts - History
California State University Channel Islands
Associate of Science - Liberal Studies: Education Emphasis
Santa Barbara City College
Associate of Science - Environmental Horticulture
Santa Barbara City College
RBS/LEAD Certification -
Department of Alcohol & Beverage Control