Krista Quattlebaum
Vancouver,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Cascadia Womens Clinic
02.2022 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Administrative Assistant
Cascadia Womens Clinic
11.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained strict confidentiality of all payroll information and records.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
Clinical Services Specialist II
Legacy Health
03.2016 - 11.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
Associate of Applied Science - Health Information Management
Clark College
Vancouver, WA03.2016
Skills
- Office Administration
- HIPAA Compliance Knowledge
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Research and due diligence
Timeline
Billing Specialist
Cascadia Womens Clinic
02.2022 - Current
Administrative Assistant
Cascadia Womens Clinic
11.2016 - Current
Clinical Services Specialist II
Legacy Health
03.2016 - 11.2016
Associate of Applied Science - Health Information Management
Clark College
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