Krista Ritchard
Muskegon
Summary
Experienced professional with a track record of managing multiple priorities efficiently. Expertise in delivering high-quality customer service and maintaining productivity without supervision. Committed to contributing effectively to team goals and organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Business Office Administrator
Edward Jones
Whitehall
04.2023 - Current
- Coordinated schedules and appointments for financial advisors and clients to ensure timely and effective communication.
- Assisted in preparing financial documents and reports for client meetings, enhancing readiness and support during discussions.
- Address client inquiries promptly to deliver exceptional customer service.
- Maintained detailed records of client interactions and transactions to ensure data accuracy.
- Streamlined office procedures, improving organization and contributing to a more efficient workflow.
- Executed various administrative tasks such as photocopying, faxing, and scanning documents to support office operations.
AREA SUPERVISOR
McDonald's
Muskegon
03.2017 - 01.2023
- Area Supervisor for 3 McDonald's restaurants. I oversee restaurant operations, team development, and training.
- Monitored sales, guest count growth, labor, food, and cash results to identify trends and optimize operations.
- Approved weekly sales projections and crew schedules to align staffing with business demands.
- Wrote yearly performance reviews and approved merit/performance increases to support team development and retention.
- I am a role model for excellent customer service and coach others to give customer-focused service.
- Perform monthly wage, cash, and food safety audits.
- Administered ServSafe exams for new and existing managers as a ServSafe Proctor.
PLANT MANAGER
PETERSON FARMS
Shelby
07.2015 - 12.2016
- I oversaw Operations, Maintenance, Quality, and Sanitation to ensure the needs and goals of the plant were prioritized and achieved.
- Developed and managed yearly budget to align with plant objectives.
- Reviewed daily yields and Key Performance Indicators to identify successes and improvement opportunities.
- I ensured that the requirements and specifications of each customer were met in the most efficient and timely manner.
- I determined the staffing needs of the plant and ensured the safety of all employees.
- Coordinated facility maintenance activities to maintain a clean and safe environment.
AREA SUPERVISOR
MCDONALD'S
Muskegon
01.2005 - 07.2015
- Monitored and oversaw results daily for up to 9 locations.
- Coordinated with management to ensure timely completion of tasks.
- Created yearly business plans and Profit and Loss Statements.
- Performed cash and employee file audits and conducted follow-up orientations.
- Engaged in community involvement through executing marketing objectives.
MANAGER
WENDY'S
01.2001 - 01.2005
- Managed and trained staff to improve performance and service quality.
- Managed daily restaurant operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on food safety and customer service standards.
- Oversaw inventory management, maintaining optimal stock levels for menu items.
Education
Certificate of Completion - Customer service and Business Training
Hamburger University
Oak Brook, IL12-2006
High school diploma - General Studies
OAKRIDGE HIGH SCHOOL
Muskegon, MI05-1998
Skills
- Budgeting and profit management
- Problem solving
- Effective communication skills
- Time management
- Scheduling appointments and customer engagement
- Employee training and development
- Leadership and supervision
- Plant Management
- Restaurant operations
- Food safety and quality assurance
Certification
Food Handler Certification, 01/17, ServSafe Proctor administering ServSafe Exams.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Senior Business Office Administrator
Edward Jones
04.2023 - Current
AREA SUPERVISOR
McDonald's
03.2017 - 01.2023
PLANT MANAGER
PETERSON FARMS
07.2015 - 12.2016
AREA SUPERVISOR
MCDONALD'S
01.2005 - 07.2015
MANAGER
WENDY'S
01.2001 - 01.2005
Certificate of Completion - Customer service and Business Training
Hamburger University
High school diploma - General Studies
OAKRIDGE HIGH SCHOOL