KRISTA ROWLAND
Pittsburgh,PA
Overview
15
15
years of professional experience
Work History
Service Writer
Team Nutz Technology
Pittsburgh, PA
06.2022 - 09.2024
- Supported timely and accurate service by producing job daily status reports
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees
- Updated databases with new and modified customer data
- Assisted technicians in locating parts from vendors when needed for specific jobs
- Contacted customers about potential service upgrades, new services and account changes
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Scheduled and coordinated work for many customers each day in fast-paced setting
Bar and Restaurant Owner
Krista's Cantina
Pittsburgh, Pennsylvania
03.2010 - 09.2021
- Ensured compliance with health codes, safety regulations, and other applicable laws
- Implemented operational procedures to maximize efficiency while minimizing costs
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Oversaw food preparation, production and presentation according to quality standards
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed
- Hired, trained and motivated staff to fill all restaurant openings
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Worked in close collaboration with team members to ensure customers received high-quality service
- Managed food preparation, guest interaction, quality control and customer relations
- Assisted staff by serving food and beverages or bussing tables
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Inspected dining and serving areas for cleanliness and proper setup
- Planned and executed special events hosted at the restaurant such as wine tastings and live music performances
Timeline
Service Writer
Team Nutz Technology
06.2022 - 09.2024
Bar and Restaurant Owner
Krista's Cantina
03.2010 - 09.2021