Krista Serdar
Anthem,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Insurance Agent
USAA
03.2004 - Current
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed risk factors to recommend appropriate coverage levels.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients' unique situations.
- Acts as frontline underwriter to assess risk and determine appropriate coverage options for clients.
- Worked with sales team to collaboratively reach targets.
- Mentored new associates through various channels to include phone support, virtual support, and physically present to co-facilitate training activities.
- Designed presentations to promote an increased understanding of insurance principles and solutions.
Graduate Teaching Assistant
Oklahoma State University
08.1999 - 05.2000
- Improved classroom management through consistent enforcement of rules and expectations, resulting in a more focused learning environment.
- Supported students with diverse needs by differentiating instruction and providing personalized attention.
- Contributed to department initiatives aimed at enhancing the overall academic experience for students within the program.
- Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge.
- Provided individual and group instruction to tailor teaching approaches to different student needs.
- Offered office hours and one-on-one meetings with students to provide additional support and guidance to students.
- Checked assignments, proctored tests and provided grades according to university standards.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
- Helped students develop diligent study habits and strategies to achieve successful outcomes.
- Devised and implemented strategies for engaging students in class discussions.
Education
No Degree - Sociology
Oklahoma State University
Stillwater, OKBachelor's of Arts - Sociology
Concordia University Chicago
River Forest, IL05.1999
Skills
- Positive Attitude
- Analytical Thinking
- Attention to Detail
- Active Listening
- Adaptability and Flexibility
- Organizational Skills
- Problem Solving
- Calm and Patient Demeanor
References
Doug Pillsbury - dpillsbury@greatheartsanthem.org
Cherise Beglake - cbegalke@greatheartsanthem.org
Derek Sandoval - bravado23@hotmail.com
Timeline
Insurance Agent
USAA
03.2004 - Current
Graduate Teaching Assistant
Oklahoma State University
08.1999 - 05.2000
No Degree - Sociology
Oklahoma State University
Bachelor's of Arts - Sociology
Concordia University Chicago
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