Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Luiza Aquino Fazollo

Peabody,MA

Summary

Experienced insurance agent at Davila & DeFusco Insurance Agency with a strong background in customer service and personal lines sales. Skilled in providing quotes, explaining coverage options, and helping clients choose the right policies for their needs. Focused on building lasting relationships while ensuring accuracy, compliance, and professional, ethical service in every interaction.

Overview

4
4
years of professional experience

Work History

Insurance Agent

Davila & DeFusco Insurance Agency
Peabody, MA
03.2024 - Current
  • Built strong relationships with clients through clear communication and personal service.
  • Reviewed clients’ needs and recommended the right insurance coverage.
  • Handled policy renewals and made sure all information was up to date and accurate.
  • Explained insurance products and kept clients informed about important changes.
  • Experience quoting customers for new business and renewals on personal lines - home & auto.

Cashier Team Lead

Tennessee's Real BBQ
Peabody, MA
10.2021 - 03.2024
  • Supervised and supported cashiers to ensure smooth daily operations.
  • Trained new team members on register use and customer service standards.
  • Managed cash handling, balanced registers, and resolved customers concerns professionally.
  • Provided excellent customer service by quickly answering questions and resolving issues.

Education

P&C Insurance License -

Prometric
Boston, MA

High School Diploma -

Peabody Veterans Memorial High School
Peabody, MA
06.2023

Skills

Customer service

Licensed insurance agent

Professionalism and ethics

Quotes and sales on personal lines - home & auto

Problem-solving

New hire training

Positive attitude

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Insurance Agent

Davila & DeFusco Insurance Agency
03.2024 - Current

Cashier Team Lead

Tennessee's Real BBQ
10.2021 - 03.2024

P&C Insurance License -

Prometric

High School Diploma -

Peabody Veterans Memorial High School
Ana Luiza Aquino Fazollo