Krista Solomon
West Frankfort,IL
Summary
Detail-oriented professional with extensive experience in high-pressure clinical environments. Demonstrated ability to prioritize quality and safety while fostering strong relationships with patients and colleagues. Expertise in interdisciplinary collaboration to enhance team performance and improve patient care outcomes. Adaptable and quick to learn new skills and processes.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Certified Medical Assistant
Deaconess Clinic
Marion, IL
05.2022 - Current
- Assisted physicians during examinations and procedures in a fast-paced clinic environment.
- Performed routine laboratory tests, ensuring proper specimen handling for analysis.
- Educated patients on treatment plans, medications, and preventive care measures.
- Maintained accurate medical records using electronic health record systems for swift access.
- Coordinated with healthcare teams to ensure seamless patient care and follow-up.
- Trained new medical assistants on clinic protocols and patient interaction best practices.
- Administered injections, immunizations, medications, and wound dressings per physician's instructions.
- Conducted diagnostic tests like EKGs and hearing screenings following established protocols.
Customer Advocate Representative
Blue Cross Blue Shield
Marion, IL
06.2014 - 06.2020
- Communicated policy changes and updates to members clearly and accurately.
- Documented customer interactions in the CRM system for tracking and follow-up.
- Maintained up-to-date knowledge of insurance policies and regulatory changes regularly.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Resolved customer issues promptly while maintaining a professional attitude.
- Provided excellent problem-solving skills when dealing with difficult situations.
- Reviewed documentation to verify claim accuracy and completeness for approval.
- Communicated with clients to gather necessary information for claim processing.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
Sales Associate
Bath and Body Works
Carbondale, IL
10.2011 - 06.2014
- Assisted customers in selecting products and understanding features.
- Maintained product displays and ensured store cleanliness.
- Analyzed sales data to identify trends and improve store performance.
- Managed daily operations of the store, including opening and closing procedures.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
Education
Some College (No Degree) - Certified Medical Assistant
John A Logan College
Carterville, ILSkills
- EHR management
- Patient education
- Vital sign assessment
- Diagnostic testing
- Healthcare compliance
- Team collaboration
- Customer service
- Effective communication
- Adaptability
- Conflict resolution
- Creative problem solving
Certification
Certified Medical Assistant
Timeline
Certified Medical Assistant
Deaconess Clinic
05.2022 - Current
Customer Advocate Representative
Blue Cross Blue Shield
06.2014 - 06.2020
Sales Associate
Bath and Body Works
10.2011 - 06.2014
Some College (No Degree) - Certified Medical Assistant
John A Logan College