Krista Squires
Brownwood,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Blue Cross Blue Shield of Texas
Abilene, TX
09.2015 - 01.2016
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Consulted with customers regarding needs and addressed concerns.
Claims Assistant
State Farm Insurance Inc
Irving, TX
12.2014 - 12.2015
- Performed data entry into internal systems to process claims requests.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Answered inquiries from customers regarding their individual claims status.
Crew Team Member
Panera Bread
Mesquite, TX
04.2015 - 07.2015
- Assisted customers with orders and inquiries.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Prepared sandwiches and drinks for customers according to their specifications.
- Cleaned work areas regularly throughout shift.
Education
Some College (No Degree) - Digital Imaging and Design
TSTC of Abilene
Abilene, TXSome College (No Degree) - Business Marketing
Universtiy Of Phoenix
Terrell, TXGED -
Cooper High School
Abilene, TXSome College (No Degree) - SIlversmithing
Dine Collage of Arizona
Chinle, AZSkills
- Team Collaboration
- Regulatory Compliance
- Customer Support
- Inbound and Outbound Calling
Affiliations
- I am an established Indigenous Bead artist since 2015, I started my Business as Earth Fire Bead Co.
References
References available upon request.
Timeline
Customer Service Associate
Blue Cross Blue Shield of Texas
09.2015 - 01.2016
Crew Team Member
Panera Bread
04.2015 - 07.2015
Claims Assistant
State Farm Insurance Inc
12.2014 - 12.2015
Some College (No Degree) - Digital Imaging and Design
TSTC of Abilene
Some College (No Degree) - Business Marketing
Universtiy Of Phoenix
GED -
Cooper High School
Some College (No Degree) - SIlversmithing
Dine Collage of Arizona
Similar Profiles
Melissa EdwardsMelissa Edwards
Customer Advocate 2 at HCSC, Blue Cross Blue Shield of TexasCustomer Advocate 2 at HCSC, Blue Cross Blue Shield of Texas
Kaitlyn ThompsonKaitlyn Thompson
Customer Advocate II at Blue Cross Blue Shield of TexasCustomer Advocate II at Blue Cross Blue Shield of Texas
Shannon WrightShannon Wright
Health Coordinator at Blue Cross Blue Shield of TexasHealth Coordinator at Blue Cross Blue Shield of Texas
Justin FloresJustin Flores
Claims Technician at Blue Cross Blue Shield of TexasClaims Technician at Blue Cross Blue Shield of Texas
Danielle MaresDanielle Mares
Stylist at Sports ClipsStylist at Sports Clips