Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Krista Stapp

Newborn,GA

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

IHOP
Madison, GA
08.2023 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented campaigns and promotions to help with developing goods and services.

Crew Chief

IHOP
Covington, Georgia
09.2016 - 08.2023
  • Managed daily operations of team members to ensure efficient and successful completion of tasks.
  • Supervised and trained crew members on safety protocols, customer service standards, and job duties.
  • Conducted regular performance reviews with crew members to provide feedback on their performance.
  • Oversaw the daily operations of the restaurant, including food preparation, customer service, and cleanliness standards.
  • Resolved conflicts between staff in a timely manner while maintaining professionalism.
  • Ensured compliance with all health codes and regulations by regularly inspecting facility and equipment.
  • Worked closely with upper management to develop strategies for improving operational efficiency.
  • Maintained positive relationships with vendors by negotiating contracts for products or services.

Server

IHOP
Covington , GA
05.2013 - 09.2016
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

Associate of Applied Science - Accounting

Georgia Piedmont Technical College
Clarkston, GA
05-2025

Skills

  • Schedule Management
  • Account Management
  • Financial Administration
  • Customer Retention
  • Staff Supervision
  • Customer Relationship Management
  • Budgeting and cost control
  • Labor Cost Controls

Certification

  • accounting diploma
  • computerized accounting certificate
  • office accounting certificate
  • payroll accounting certificate

References

References available upon request.

Timeline

General Manager

IHOP
08.2023 - Current

Crew Chief

IHOP
09.2016 - 08.2023

Server

IHOP
05.2013 - 09.2016

Associate of Applied Science - Accounting

Georgia Piedmont Technical College

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Krista Stapp