Krista Terenchin
Reading,PA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I excelled at Americas Best Eyeglasses And Contacts by leveraging my strong multitasking capabilities and profound product knowledge. My leadership in mentoring staff and implementing loss prevention strategies significantly contributed to operational efficiency and positive customer feedback, embodying patience and empathy throughout.
Overview
6
6
years of professional experience
Work History
Sales Associate
Americas Best Eyeglasses And Contacts
Reading, PA
04.2024 - Current
- Placed special orders or called other stores to find desired items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed credit card transactions quickly and securely.
- Assessed customer needs to provide assistance and information on product features.
- Organized store by returning merchandise to proper areas and restocked displays.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Scheduled and confirmed appointments for clients and staff.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Collaborated with management to determine key tasks and delegate to staff members.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
Cashier
Giant Food Stores
849 W Baltimore Pike, West Grove, PA 19390
10.2021 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Weis Markets Inc
15260 Kutztown Rd, Kutztown, PA 19530
06.2019 - 04.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- I greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Brandywine Heights High School
Topton, PA06.2021
No Degree - Veterinary Science
Reading Area Community College
Reading, PASkills
- Customer Assistance
- Product Recommendations
- Order Packaging
- Daily Reporting
- Loss Prevention
- Cleaning and Sanitizing
- Product Knowledge
- Conflict Resolution
- Time Management Skills
- Complex Problem-Solving
- Patience and Empathy
- Multitasking Capabilities
- Attention to Detail
- Team Leadership
- Creative Thinking
- Employee scheduling
Education
Topton, PA,Reading, PA
Contact
Reading, PA 19606
Timeline
Sales Associate
Americas Best Eyeglasses And Contacts
04.2024 - Current
Cashier
Giant Food Stores
10.2021 - 02.2022
Cashier
Weis Markets Inc
06.2019 - 04.2020
High School Diploma -
Brandywine Heights High School
No Degree - Veterinary Science
Reading Area Community College
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