Krista Zimmerman
Phoenix
Summary
A management professional with solid foundation in administrative and operational processes. Proven track record in supporting project execution and contributing to team success through effective coordination and communication. Known for reliability and adaptability in dynamic environments. Expertise in analytical thinking and problem-solving aligns with organizational goals.
Experienced with managing high-volume inbound calls and resolving customer issues. Utilizes effective communication and conflict resolution techniques to ensure customer satisfaction. Knowledge of CRM systems and customer engagement strategies.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Synchrony Bank (Allegro Credit)
Remote
02.2024 - Current
- Oversaw inbound call workflows, guaranteeing full compliance with established industry regulations.
- Applied in-depth knowledge of federal banking regulations to support organizational adherence and operational integrity.
- Executed comprehensive fraud detection and prevention strategies to safeguard organizational assets.
- Managed escalation processes to ensure timely resolution of customer issues.
- Explained and interpreted contract terms to clients, merchants, and third parties, enhancing transparency and compliance.
- Processed payments for various transactions. Assisted customers with payment-related inquiries. Supported team members in resolving payment issues.
- Assisted teams in utilizing Microsoft Teams for effective communication and collaboration. Supported project coordination through Microsoft Teams to facilitate timely updates. Utilized Microsoft Teams to enhance team engagement and information sharing.
- Leveraged Salesforce software to streamline customer relationship management processes.
- Workday Software
- Facilitated team collaboration during meetings to support project goals. Assisted in coordinating discussions to enhance team communication. Contributed to productive meetings that fostered teamwork.
- Oversaw timekeeping processes to enhance project efficiency and compliance. Managed schedules to optimize resource allocation and project timelines. Guided teams in adhering to time management protocols for successful delivery.
- Maintained comprehensive notations of accounts to support financial accuracy and reporting.
- Achieved seamless project delivery by coordinating translator and client interactions. Enhanced client satisfaction through effective translator collaboration. Optimized translation processes by fostering strong relationships with clients and translators.
- Adapted to remote work settings, effectively managing tasks and maintaining team engagement through digital platforms.
- Managed credit card account operations to ensure accuracy and compliance.
- Maintained detailed records and provided support for installment loan accounts, enhancing customer service and operational efficiency.
- Managed customer requests and complaints through Jira software, ensuring timely and efficient support from backline teams.
Dispatcher
C&K Trucking LLC
Phoenix, AZ
01.2022 - 01.2024
- Managed scheduling and communication for up to fifteen drivers, optimizing operational efficiency.
- Coordinated the assignment of road service and repair technicians, leveraging both internal and external resources for optimal service delivery.
- Achieved efficient tracking of incoming shipments through software management. Facilitated order creation for dispatch drivers to enhance operational flow. Streamlined documentation for completed drayage events, improving reporting accuracy.
- Employed Outlook and Excel to organize daily activities and preserve essential records for organizational use.
- Executed outbound calls to brokers and customers to generate potential new business opportunities.
- Updated billing statements to ensure alignment with revised charge structures for clients and contractors.
- Engaged with customers to manage drayage appointments, optimizing delivery processes and improving service efficiency.
- Organized and managed scheduling of delivery appointments to optimize logistics.
- Monitored driver check-ins and maintained detailed equipment records through depot system management.
- Managed workflows and resources to optimize performance in a hybrid work environment.
Guest Services Intern, Dispatcher
RealJoy Vacations
Destin, FL
01.2019 - 01.2022
- Orchestrated dispatch of maintenance technicians utilizing internal and external company resources.
- Applied data management software to streamline project workflows and enhance productivity.
- Maintained organized records of correspondence with tenants and colleagues to ensure clarity and accountability.
- Oversaw property operations to ensure optimal functionality and tenant satisfaction.
- Developed and delivered persuasive property presentations to enhance sales and increase rental occupancy.
- Utilized existing resources to address and resolve operational issues efficiently.
- Applied understanding of state and county regulations to ensure compliance and operational integrity.
- Oversaw payment transactions, verifying details to uphold compliance and customer satisfaction.
- Assisted teams in completing tasks remotely. Supported project workflows through effective virtual collaboration. Contributed to maintaining productivity in a remote work environment.
Management Intern
Sodexo INC
Terre Haute, IN
08.2018 - 05.2020
- Leveraged software solutions to design and implement effective marketing strategies for new product introductions.
- Managed inventory intake through point of sale software to ensure accurate stock levels.
- Led menu development initiatives to enhance customer satisfaction and dietary compliance. Oversaw food allergy labeling to ensure adherence to safety regulations. Managed inventory and purchasing strategies to optimize stock levels.
- Conducted thorough assessments to develop detailed fire safety and tornado safety plans for employee protection.
- Executed budget analysis projections utilizing Microsoft Excel and PowerPoint tools.
- Designed comprehensive feedback surveys and analytical frameworks to assess employee satisfaction levels.
- Developed comprehensive safety handbook to enhance employee awareness and prevent workplace accidents.
- Implemented interviewing and hiring procedures in alignment with human resources guidelines.
- Conducted safety inspection walkthroughs and maintained comprehensive records for OSHA compliance.
Education
Bachelor of Science - Food and Nutrition
Indiana State University
Terre Haute, IN05-2020
Skills
- Customer service
- Data entry
- Conflict resolution
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Call center operations
- Microsoft outlook
- Administrative support
- Multitasking Abilities
- Critical thinking
- Problem-solving
Awards/Honors
Academic Distinction Scholarship Aug. 2016-Aug. 2020, Dean’s List Honor 2016, 2017, 2018, 2019, 2020, National Society of Collegiate Scholars Certificate May 2018
Collegiate Involvement
- It’s on Blue Sexual Harassment Training 2016
- Presidential Inauguration Experience 2016
- Environmental Science Club 2017
- National Society of Collegiate Scholars Member 2017 – 2020
- Meis Professional Training Workshops 2016 – 2020
- Annual Wellness Bash (Presentation, Self-Conducted) 2017
- Business Dinner and Dining Etiquette Training 2019
- Annual Business Networking Event (Selective, Indianapolis, IN) 2018
- Southeastern Entrepreneurial Conference & Pitch (Chattanooga, TN) 2019
- Product Concept Catapult Presentation 2019
- Nutritional Substitutes Presentation 2019
- CEO Global Conference/Pitch 2019
- Circle of Influence Networking and Sales Event 2020
- Sales Pitch Competition (Scott College of Business) 2020
- Dell National Sales Presentation 2020
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Synchrony Bank (Allegro Credit)
02.2024 - Current
Dispatcher
C&K Trucking LLC
01.2022 - 01.2024
Guest Services Intern, Dispatcher
RealJoy Vacations
01.2019 - 01.2022
Management Intern
Sodexo INC
08.2018 - 05.2020
Bachelor of Science - Food and Nutrition
Indiana State University