Kristain Blankenship
Summary
Compassionate professional skilled in customer service and policy comprehension. Experience in educating clients on prescription benefits and resolving issues efficiently, contributing to improved client satisfaction and operational effectiveness.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cognizant
04.2026 - 04.2026
- Educated patients on prescription benefits and coverage options to enhance understanding of available resources.
- Maintained accurate records of claims and patient interactions to support effective case management.
- Facilitated communication among providers, pharmacists, and members to resolve medication coverage issues efficiently.
- Evaluated changes in policies or procedures that impact the delivery of prescription drug services.
- Ensured compliance with HIPAA regulations while handling confidential patient data.
Financial Advisor
University of Pheonix
11.2025 - 12.2025
- Developed customized financial plans addressing diverse client needs to improve client outcomes.
- Clarified advantages and disadvantages of financial products to help customers make informed decisions.
- Educated clients about financial products and services available through the university.
- Collaborated with colleagues to improve client service and satisfaction through enhanced support strategies.
- Maintained accurate records of client interactions and financial recommendations.
Shift Leader
Braums
06.2024 - 09.2025
- Trained new employees on customer service and operational procedures, facilitating smoother onboarding and consistent customer experiences.
- Supervised team members during busy shifts, enhancing service efficiency and customer satisfaction.
- Resolved customer complaints promptly to maintain satisfaction.
- Collaborated with management to implement new policies and procedures, improving overall operational effectiveness.
Education
High School Diploma -
Randall High School
05-2008
Skills
- Patient confidentiality
- Empathy and patience
- Policy comprehension
- Effective communication
- Interpersonal skills
- Customer service
- MS office proficiency
- Call center operations
- Appointment scheduling
- Knowledge base management
- Conflict resolution
Timeline
Customer Service Representative
Cognizant
04.2026 - 04.2026
Financial Advisor
University of Pheonix
11.2025 - 12.2025
Shift Leader
Braums
06.2024 - 09.2025
High School Diploma -
Randall High School