Kristal Alfaro
Houston
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
9
9
years of post-secondary education
7
7
years of professional experience
Work History
Amazon associate
Amazon
Houston
01.2022 - Current
- Managed daily operations to ensure smooth workflow across departments.
- Collaborated with teams to implement process improvements and enhance efficiency.
- Facilitated training sessions for new associates on company policies and procedures.
- Operated scanners and conveyors in a safe and efficient manner.
Customer Service Representative
StateFarm
Houston
10.2020 - 02.2021
- Assisted customers with policy inquiries and claims processing.
- Supported customers with billing inquiries and payment issues, resolving concerns promptly.
- Processed customer payments efficiently at front desk, ensuring accurate transactions.
- Educated clients on insurance products and coverage options.
- Started as sales associate, generating insurance quotes for new customers to facilitate their decision-making.
Assembly Worker
Foxconn
Houston
08.2019 - 11.2019
- Assembled electronic components using precision tools and techniques.
- Assembled components in computer monitors to ensure functionality and quality standards.
- Inspected finished products for quality and adherence to specifications.
- Operated automated machinery to enhance production efficiency and accuracy.
Cashier/Waitress
Limeños restaurant
Houston
06.2019 - 07.2019
- Provided attentive customer service as cashier and waitress at Salvadorian restaurant, ensuring positive dining experiences.
- Processed customer transactions with accuracy and efficiency.
- Managed cash drawer and balanced registers at shift end.
- Assisted customers with menu selections and special requests.
- Salvadorian restaurant
Education
Associate of Applied Science -
Lone Star College
Houston, TX 08.2020 - 05.2025
Registered Dental Assistant - Dental Assistant
Lone Star College
Houston, TX 05.2025 - 10.2025
High school diploma -
jersey village high school
Houston, Tx 08.2015 - 01.2019
Skills
- Warehouse operations
- Inventory management
- Customer service
- Issue resolution
- Time management
- Multitasking and organization
- Team collaboration
- Effective communication
- Accountability
- Bilingual
Timeline
Registered Dental Assistant - Dental Assistant
Lone Star College
05.2025 - 10.2025
Amazon associate
Amazon
01.2022 - Current
Customer Service Representative
StateFarm
10.2020 - 02.2021
Associate of Applied Science -
Lone Star College
08.2020 - 05.2025
Assembly Worker
Foxconn
08.2019 - 11.2019
Cashier/Waitress
Limeños restaurant
06.2019 - 07.2019
High school diploma -
jersey village high school
08.2015 - 01.2019