Kristal Bowen
Tampa,FL
Summary
Results-driven professional with extensive experience in project management and customer relationship management. Adept at ensuring adherence to timelines and optimizing workflows, contributing to high-quality project outcomes and client satisfaction.
Overview
10
10
years of professional experience
Work History
Project Coordinator
Haven Smart
Tampa, FL
02.2026 - 08.2026
- Coordinated communication, managed documentation, and triggered milestone invoices to ensure project alignment.
- Coordinate all project team members so workflow remains on schedule.
- Ensure adherence to set timelines and reporting progress to management.
- Monitored project components, ensuring synchronization and timely progress.
- Collaborate with Director of Operations/General Managers, Technicians, Procurement and Clients to schedule installations.
- Coordinated labor scheduling and material ordering.
- Manage schedule and dispatch technicians.
- Prepare, organize, and distribute all necessary project materials.
- Interact with clients on a daily basis.
- Take part in meetings and proposing adjustments to schedule based on technician availability.
- Gained familiarity with proposal details and project scope to ensure alignment with objectives.
- Assist Director of Operations/General Manager and Project Manager with administrative functions and processes.
- Organized and completed project paperwork for efficient project closeout.
Assistant Project Manager
T&W Air Conditioning Inc.
Tampa, FL
03.2021 - 01.2026
- Managed all administrative aspects of A/C installation projects to ensure efficient and organized installations.
- Coordinated installation activities among shop personnel, field technicians, installers, and management to optimize timelines.
- Tracked materials, equipment, and supplies for A/C projects to ensure availability and manage costs.
- Maintained project documentation, job folders, and installation records to support project accuracy and compliance.
- Developed installation schedules and forecasts; submitted forecast reports to management for review.
- Communicated installation timelines and requirements with internal teams to ensure readiness and manpower allocation.
- Monitored project progress, addressing administrative or scheduling issues to prevent delays.
- Coordinated order management in SAP ERP and updated project information in Salesforce to streamline project workflows.
- Improved installation readiness by ensuring materials and personnel were coordinated ahead of scheduled install dates.
- Reduced installation delays through proactive scheduling and administrative oversight.
Client Success Manager/ Trainer
Greystone Home Health Care
Tampa, FL
11.2016 - 03.2021
- Conducted in-person client training on home health plans, enrollment processes, and benefits, ensuring clients understood processes from start to finish.
- Cultivated strong client relationships and delivered ongoing support through regular follow-ups, sustaining a consistent client pipeline.
- Managed account relationships, ensuring patients’ needs were met and care plans executed effectively.
- Collaborated with interdisciplinary teams (caregivers, nurses, therapists) to ensure optimal patient outcomes.
- Traveled throughout Florida to Greystone Home Health & Skilled Nursing facilities to train new hires on policies, procedures, and daily duties; created and updated departmental training manuals.
- Traveled to Skilled Nursing Facilities and Hospitals to coordinate discharge planning, ensuring smooth patient transitions from post-acute facilities.
- Ensured authorizations were obtained before discharge, maintaining state and federal compliance.
- Served as liaison between providers, patients, and healthcare teams, addressing concerns and updating care plans to reflect patient progress.
Education
Certification - Scrum Master
Scrum Alliance
Westminster, COCertification - Medical Coding & Billing
Concorde Career Institute
Tampa, FLCertificate - Project Management
Corsera
Skills
- Project management
- Project coordination
- Schedule coordination
- Installation oversight
- Documentation management
- Supply chain management
- Workflow optimization
- Time management
- Multi-priority management
- Customer relationship management
- Client engagement
- Change management
- Relationship building
Timeline
Project Coordinator
Haven Smart
02.2026 - 08.2026
Assistant Project Manager
T&W Air Conditioning Inc.
03.2021 - 01.2026
Client Success Manager/ Trainer
Greystone Home Health Care
11.2016 - 03.2021
Certification - Scrum Master
Scrum Alliance
Certification - Medical Coding & Billing
Concorde Career Institute
Certificate - Project Management
Corsera