Kristal Daniel
Lithonia,GA
Summary
Meticulous Patient Scheduler with distinguished knowledge of high-volume scheduling and an ability to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation.
Overview
11
11
years of professional experience
Work History
Radiology Scheduler
Northside Hospital
Sandy Springs, GA
08.2020 - Current
- Responsible for scheduling various radiologic modality exams for over 60+ locations around Georgia
- Train team members and answers team questions
- Screen patients for particular exam and type accurately
- Insure patient insurance is accurate.
Scheduler
Garden Park Medical Center
Gulfport, MS
09.2015 - 08.2020
- Answered phone calls and messages for 50+physicians, 5 medical facilities, scheduling appointments and handling patient inquiries
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Managed master calendar; scheduled emergency procedures, surgeries and diagnostic testing with many providers based on optimal patient loads, clinician availability, effectively using the relevant medical terminology
- Supervised and trained on boarding schedulers for the facility
- Pre-certify patients insurance for required exams
Customer Service Rep
Staples
Aurora, CO
08.2013 - 07.2015
- Communicated with vendors regarding back order availability, future inventory and special orders
- Recommended premier products and services to customers, thoroughly explaining details
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Patient Care Technician
Geri Psych Garden Park Medical Center
Gulfport, MS
01.2011 - 07.2013
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviour and helping patients regain or improve coping abilities to prevent further disability
- Bathed, dressed, groomed, toileted and fed residents to support activities of daily living
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Education
No Degree - Business Technology
Nunez Community College
Chalmette, LAAssociate of Applied Science - Biblical Studies
North Carolina College of Theology
No Degree - Emergency Medicine
Nunez Community College
Chalmette, LASkills
- Medical Scheduling
- Microsoft Outlook
- Medical Terminology
- Personal Assistant Experience
- Insurance Verification
- Crisis Intervention
- Calendar Management
- Conflict Management
- Behavioral Health
- Special Needs
Timeline
Radiology Scheduler
Northside Hospital
08.2020 - Current
Scheduler
Garden Park Medical Center
09.2015 - 08.2020
Customer Service Rep
Staples
08.2013 - 07.2015
Patient Care Technician
Geri Psych Garden Park Medical Center
01.2011 - 07.2013
No Degree - Business Technology
Nunez Community College
Associate of Applied Science - Biblical Studies
North Carolina College of Theology
No Degree - Emergency Medicine
Nunez Community College
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