LaQuisha Walker
Midland,TX
Summary
Remote-ready customer service and medical scheduling professional with over 10 years of experience supporting customers and patients in virtual and fast-paced environments. Proven ability to manage high call volumes, appointment scheduling, insurance verification, and data entry while working independently from home. Highly organized, dependable, and self-motivated with strong communication, problem-solving, and time management skills. Dedicated to delivering accurate, empathetic, and efficient service while consistently meeting performance metrics.
Overview
6
6
years of professional experience
Work History
Radiology Scheduler
Midland Memorial Hospital
Midland, USA
03.2020 - Current
- Schedule patient appointments using EHR systems
- Manage high-volume inbound and outbound calls
- Verify insurance benefits and provide cost estimates
- Coordinate with physician offices for referrals and orders
- Maintain HIPAA compliance and confidentiality
Education
High School Diploma -
Graham High School
Skills
- Customer Service
- Remote Support
- Call Handling
- Medical Scheduling
- Insurance Verification
- Data Entry
- EHR Systems
- Microsoft Outlook
- Microsoft Excel
- HIPAA Compliance
- Time Management
- Multitasking
Timeline
Radiology Scheduler
Midland Memorial Hospital
03.2020 - Current
High School Diploma -
Graham High School