Kristal Darnell
MILLBROOK,AL
Summary
Meticulous Financial Aid Officer aiming to leverage strong knowledge of FAFSA requirements and processing acquired seven years of positive financial aid performance. Highly skilled in explaining complex processes to students and utilizing data verification and knowledge to efficiently obtain assistance from institutional, governmental and private financial aid programs.
Overview
12
12
years of professional experience
Work History
Student Accounts Representative
Faulkner University
08.2023 - Current
- Reduced late payments by providing timely follow-ups and maintaining open communication with students and their families.
- Ensured accurate billing by diligently reviewing student account information and promptly addressing discrepancies.
- Supported financial aid office in processing applications, facilitating smooth disbursement of funds to eligible students.
- Maintained detailed records of student transactions, enabling accurate reporting and informed decision-making for administrators.
- Maintained accurate records of customer accounts, payments and payment plans.
Senior Radiographer
Ivy Creek Health Care
08.2012 - Current
- Increased diagnostic accuracy by maintaining a thorough knowledge of imaging procedures and equipment.
- Improved workflow efficiency through effective collaboration with interdisciplinary healthcare teams.
- Contributed to departmental growth by mentoring junior radiographers and sharing best practices in the field.
- Provided exceptional patient service, addressing concerns, and answering questions regarding imaging procedures.
Financial Aid Officer
Faulkner University
06.2016 - 08.2023
- Increased financial aid efficiency by streamlining application processes and implementing new software systems.
- Processed and managed a caseload of over 900 students, ensuring individualized attention and prompt resolution of issues.
- Maintained compliance with federal regulations through meticulous record-keeping and regular audits of financial aid files.
- Provided comprehensive training to new staff members.
- Organized financial literacy workshops for students and their families.
Education
BBA - Business
Faulkner University
Montgomery, AL05.2025
Associate of Science - Radiology
Troy State University
Montgomery, AL05.2003
Skills
- Goal-oriented mindset
- Account Monitoring
- Time management abilities
- Problem Identification
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Analytical and Critical Thinking
- Customer Relationship Management
Timeline
Student Accounts Representative
Faulkner University
08.2023 - Current
Financial Aid Officer
Faulkner University
06.2016 - 08.2023
Senior Radiographer
Ivy Creek Health Care
08.2012 - Current
BBA - Business
Faulkner University
Associate of Science - Radiology
Troy State University
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