Norman Smith
Delta Technical College
Nashville,TN
4
years of professional experience
Personable and empathetic with knack for fostering meaningful customer relationships and ensuring satisfaction. Possesses foundational knowledge of customer service principles and adept at using CRM software and troubleshooting issues. Committed to driving customer success and enhancing overall company growth.
Work History
Student Accounts Representative
6 Months- Manage student financial accounts, billing adjustments, payments, and account maintenance while maintaining compliance standards.
- Assist students with payment plans, account questions, and financial policies through professional and solution-oriented communication.
- Resolve account discrepancies through collaboration with internal departments to ensure accurate account management.
Floater / Manager / Customer Service Representative
2 Years 3 Months- Built strong customer relationships by resolving issues, explaining financial services, and supporting client retention efforts.
- Oversaw cash handling, loan processing, account reconciliation, and compliance procedures in fast-paced customer-facing environments.
- Promoted to Floater/Manager position, independently opening two new locations and providing multi-site operational support across North MS and Arkansas.
- Trained and supported employees on operational expectations, customer service standards, and workflow procedures.
Team Member
8 Months- Provided customer support and product guidance, enhancing customer satisfaction in fast-paced retail environment.
- Collaborated with team members to maintain merchandising standards and improve overall customer experience.
- Worked with team members to uphold merchandising standards, positively impacting customer experience.
Education
Bachelor of Business Administration (B.B.A.) - Marketing
- Marketing GPA: 3.5/4.0
- GPA: 3.3/4.0
Skills
Customer Relationship Management
Client Communication
Account Management
Customer Retention
Problem Resolution
Operations Support
Microsoft Office 365
Attention to detail
Team Leadership
Cross-Functional Collaboration
Financial Records Management
Client Success
Goal-oriented mindset
Strong negotiation
Professionalism and etiquette
Client retention strategies
Customer service
Problem-solving
Financial literacy
Excellent communication
Timeline
Student Accounts Representative
Delta Technical College
2026.01 - CurrentRead More
Floater / Manager / Customer Service Representative
LoanMax Title Loans
2023.10 - 2026.01Read More
Team Member
Tractor Supply Company
2022.12 - 2023.08Read More
Mississippi State University
Bachelor of Business Administration (B.B.A.) from Marketing
Read More