Kristal Eckley
Riverton,WY
Summary
Proven Office Coordinator with a track record of enhancing productivity at Path Wellness Solutions by expertly managing schedules and providing top-tier customer service. Excelled in high-stress situations, boosting client loyalty by resolving complaints with empathy. Skilled in data entry and multitasking, consistently delivering results that exceed employer expectations.
Overview
15
15
years of professional experience
Work History
Office Coordinator
Path Wellness Solutions
08.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service.
Customer Service Representative
Wyoming Counseling Services
02.2010 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Riverton High School
Riverton, WYSkills
- Schedule Coordination
- Excellent multi-tasking ability
- Data Entry
- Customer Service
Timeline
Office Coordinator
Path Wellness Solutions
08.2022 - Current
Customer Service Representative
Wyoming Counseling Services
02.2010 - 08.2022
High School Diploma -
Riverton High School
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