Kristal Guglielmo
Nesconset,NY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
General Manager
Sivana Salon
Saint James, NY
08.2015 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Head Waitress/ Office Manager
Zans Kosher Deli
Lake Grove, NY
05.1996 - 10.2015
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Paraprofessional
Bay Shore Union Free School District
Bay Shore, NY
09.2007 - 03.2009
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Education
None - Liberal Arts And General Studies
Suffolk County Community College
Selden, NYCulinary Arts Degree - Culinary Arts
Star Career Academy
Syosset, NY10.2010
GED - General Stufies
Smithtown High School
Smithtown, NY06.2000
Skills
- Troubleshooting Expertise
- Problem Resolution
- Staffing
- Communication Skills
- Client Account Management
- Leadership
- Administrative Skills
- Supervision and Training
- Staff Management
- Departmental Operations Management
- Staff Training
- Facility Management
Timeline
General Manager
Sivana Salon
08.2015 - Current
Paraprofessional
Bay Shore Union Free School District
09.2007 - 03.2009
Head Waitress/ Office Manager
Zans Kosher Deli
05.1996 - 10.2015
None - Liberal Arts And General Studies
Suffolk County Community College
Culinary Arts Degree - Culinary Arts
Star Career Academy
GED - General Stufies
Smithtown High School