KRISTA L. KNEELAND-PEARSON
Rosemount,MN
Summary
To obtain a position that both challenges me and utilizes my education and experience. Highly skilled and enthusiastic professional with more than 16 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
14
14
years of professional experience
Work History
Health Unit Coordinator
United Hospital
05.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
911 Operator
Ramsey County
05.2022 - 10.2022
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Assisted supervisors in evaluating operator performance, offering constructive feedback for continuous improvement initiatives.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
- Facilitated inter-agency cooperation during large-scale emergencies or disaster situations for optimal resource allocation and response coordination.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
Client Service Specialist
Lifespark
06.2021 - 02.2022
- Engaging with Clients offering excellent customer service
- Establishing long term/trusting relationship with patient & clients
- Processing client inquiries and processing new clients into the system
- Processing payments
- Gathering necessary paperwork
- Following up with hospitals, nursing homes & TCU’s.
HUC
St. John’s Hospital
09.2013 - 02.2020
- Excellent interpersonal communication, clerical and customer service skills
- Provided support to all medical staff
- Worked side by side with charge nurse to ensure unit was running smoothly.
HUC
United Hospital
09.2010 - 09.2013
- Greet family and patients entering nursing unit while providing excellent customer service
- Answered phone calls in a timely manner and directing the calls to the appropriate person
- Assisted charge nurse in managing the flow of the nursing unit
- Entered many different orders ranging from patients’ diets to equipment needed for care
- Ensured proper admission status for all patients to assist in billing process.
Education
Internship Program -
United Hospital
01.2009
Health Unit Coordinator Certification -
Saint Paul College
01.2008
Skills
- Confidentiality
- Excellent Customer Service
- Attention to Detail
- Multitasking
- Proficient in Microsoft
- Critical thinking abilities
- Professionalism and Ethics
- Records Management
- HIPAA Compliance Understanding
- Process improvement strategies
- Workflow Coordination
- Multidisciplinary team collaboration
- Healthcare Software Knowledge
- Medical Records Management
Timeline
Health Unit Coordinator
United Hospital
05.2024 - Current
911 Operator
Ramsey County
05.2022 - 10.2022
Client Service Specialist
Lifespark
06.2021 - 02.2022
HUC
St. John’s Hospital
09.2013 - 02.2020
HUC
United Hospital
09.2010 - 09.2013
Internship Program -
United Hospital
Health Unit Coordinator Certification -
Saint Paul College
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