Zhuzhen (Kristal) Ma
Johns Creek,GA
Summary
Effective Student committed to learning, developing skills in lots of areas and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Auction House Phone Bidder
Lauren Gallery
08.2018 - 12.2020
- Helped over 50 customers who cannot come to auction in person to bid their desired items by communicating with them on the phone to secure items.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Analyzed auction plans and prepared bids to deliver timely, cost-effective project completion.
- Greeted customers and helped with product questions, selections, and purchases.
Cashier
Publix Grocery Store
01.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed 98% of customer concerns.
Cashier/Customer Service Cashier
GREATEA
10.2018 - 11.2019
- Handled payments and receipts at Greatea, directly at cash register, ringing up customer's purchases and collecting their payments, sometimes over phone.
- Handled over 100 transactions per work shift.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
TONYMOLY
05.2019 - 09.2019
- Gained abilities to remember all products extremely well, to keep store clean, to be persuasive, to count inventories, to have a sense of what products customers like more and what products should be discounted.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
BBA - Hospitality
Georgia State University
05.2023
High School Diploma -
Johns Creek High School
Johns Creek, GA2019
Skills
- Persuasive Techniques
- Customer Service and Assistance
- Customer Complaint Resolution
- Selling Techniques
- Customer Satisfaction
- Time Management
- Reading Comprehension Skills
- Suggestive Selling
Certification
Microsoft 365
Microsoft Excel
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Cashier
Publix Grocery Store
01.2020 - 06.2020
Sales Associate
TONYMOLY
05.2019 - 09.2019
Cashier/Customer Service Cashier
GREATEA
10.2018 - 11.2019
Auction House Phone Bidder
Lauren Gallery
08.2018 - 12.2020
BBA - Hospitality
Georgia State University
High School Diploma -
Johns Creek High School
Similar Profiles
Christiana ShulerChristiana Shuler
SALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art GallerySALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art Gallery
Eunju (EJ) YuEunju (EJ) Yu
FOH Supervisor at Queensland Art Gallery / Gallery Of Modern ArtFOH Supervisor at Queensland Art Gallery / Gallery Of Modern Art
Marc BallistonMarc Balliston
Events Manager at Vancouver Art Gallery | 1931 Gallery BistroEvents Manager at Vancouver Art Gallery | 1931 Gallery Bistro