Kristal Robinson
Jacksonville
Summary
Provides skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for strong work ethic and dependability
Overview
45
45
years of professional experience
Work History
Customer Service Representative
Ghost Kitchen
Jacksonville
09.2024 - 04.2025
- Assisted customers with orders and inquiries through phone and online platforms.
- Resolved customer complaints efficiently and maintained a positive service environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed payments accurately using point-of-sale systems and software.
- Maintained cleanliness and organization of the customer service area at all times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted in managing daily operations and team schedules.
Assistant Manager
Grannies Chicken
Jacksonville
08.2016 - 12.2020
- Assisted in managing daily operations and team schedules.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
Server/Cook
Huddle House
Baxley
01.1980 - 01.2015
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for timely delivery to guests.
- Maintained cleanliness and organization of dining area and service stations.
Education
Some College (No Degree) - Criminal Justice
South Georgia College
Douglas , GaSkills
- I excel in customer service and satisfaction in a fast paced high volume business
References
References available upon request.
Timeline
Customer Service Representative
Ghost Kitchen
09.2024 - 04.2025
Assistant Manager
Grannies Chicken
08.2016 - 12.2020
Server/Cook
Huddle House
01.1980 - 01.2015
Some College (No Degree) - Criminal Justice
South Georgia College