Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristal Serna

Long Beach,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience

Work History

Sales Representative

AT&T
03.2023 - 06.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Negotiated contracts with clients and developed relationships with key personnel.

Preloader

UPS
10.2022 - 03.2023
  • Checked the accuracy of product packaging and labeling, rectifying any issues.
  • Assisted in organizing and stocking products in the warehouse to support colleagues.
  • Visually inspected all pallets for deliveries to verify the quality and accuracy of the shipments.
  • Collaborated with team members to maintain an efficient workflow.
  • Monitored products for quality assurance, raising any issues with managers.

Cleaning Crew Member

CCS
01.2021 - 02.2022
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.

Education

High School Diploma -

Santa Ana High School
Santa Ana, CA
06.2022

Skills

  • Proper Staffing
  • Customer Advocacy
  • Territory Cultivation
  • Strategic Planning
  • Problem solving
  • Multitaking
  • Leadership
  • Public speaker
  • Welcoming Customers
  • Networking
  • Customer service

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Representative

AT&T
03.2023 - 06.2023

Preloader

UPS
10.2022 - 03.2023

Cleaning Crew Member

CCS
01.2021 - 02.2022

High School Diploma -

Santa Ana High School

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Kristal Serna