Kristal Vidales
Santa Ana,CA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Store Manager
Journeys Shoes
Santa Ana
07.2022 - 03.2025
- Assisted in managing daily store operations and staff scheduling.
- Coordinated inventory management and product replenishment processes.
- Trained new employees on customer service standards and sales techniques.
Sales Lead Keyholder
Journeys Shoes
Santa Ana, CA
03.2021 - 07.2022
- Assisted customers with product selection and provided exceptional service.
- Managed store inventory and ensured accurate stock levels.
- Trained new team members on sales techniques and store policies.
Sales Associate
Journeys
Santa Ana
10.2020 - 03.2021
- Assisted customers in selecting footwear and accessories to enhance shopping experience.
- Maintained store organization and cleanliness to create a welcoming environment.
- Processed transactions efficiently using point-of-sale system for seamless checkout.
Cashier
Del Taco
Irvine, California
10.2020 - 10.2020
- Processed customer transactions efficiently at a fast-paced restaurant environment.
- Maintained cleanliness and organization of the front counter area.
- Assisted in training new cashiers on register operations and customer service.
Education
Associate of Science - Business Management
Santiago Canyon College
Orange, CA 08.2025 - 04.2026
Tustin High School
Tustin, CASkills
- Customer service
- Inventory management
- Team leadership
- Sales techniques
- Employee training
- Store organization
- Customer experience
- Hiring and training
- Process improvements
- Staff scheduling
- Upselling and cross selling
- Problem-solving
- Team building and leadership
- Performance evaluations
- Time management
- Pricing and markdowns
- Employee coaching
- Stock management
- Shift scheduling
Languages
Spanish
Professional
Timeline
Associate of Science - Business Management
Santiago Canyon College
08.2025 - 04.2026
Assistant Store Manager
Journeys Shoes
07.2022 - 03.2025
Sales Lead Keyholder
Journeys Shoes
03.2021 - 07.2022
Sales Associate
Journeys
10.2020 - 03.2021
Cashier
Del Taco
10.2020 - 10.2020
Tustin High School