Kristal Willis
Evington,VA
Summary
Dynamic Key Holder Supervisor at Modwash with a proven track record in enhancing customer satisfaction and achieving sales targets. Skilled in staff training and operational oversight, I excel in problem-solving and effective communication, ensuring adherence to health and safety protocols while fostering a collaborative team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Modwash
Lynchburg, VA
02.2024 - Current
- Supervised daily operations, ensuring team adherence to quality standards and safety protocols.
- Managed cash handling procedures, ensuring accuracy in transactions and accountability.
- Trained new employees on operational procedures and customer service best practices.
- Collaborated with management to implement inventory control measures, reducing waste.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty to the brand.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained and mentored new employees.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Electrical Technology
Central Virginia Community College
Lynchburg, VASkills
- Superior work ethic
- Store operations oversight
- Creativity and originality
- Sales leadership
- Process and procedure development
- Physical stamina
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Critical thinking
- Effective communication
- Health and safety procedures
- Staff coaching and training
- Adaptable to changing demands
Certification
- Central Virginia Community College, NCCER Electrical level 1(2025)
Attended 10 week training for Electrical level 1; certification earned
- Central Virginia Community College, NCCER CORE(2025)
Attended 8 week training for NCCER introductory Craft Skills; certification earned
- Academy of Careers and Technology, General Educational Development Diploma; 2007
Timeline
Key Holder Supervisor
Modwash
02.2024 - Current
Electrical Technology
Central Virginia Community College