KRISTAL WOO
Oceanside
Summary
Dynamic cocktail server with a proven track record in providing exceptional customer service and managing high-volume dining environments. Skilled in cash handling and alcohol awareness, dedicated to creating memorable guest experiences.
Overview
7
7
years of professional experience
Work History
Cocktail Server
333 Pacific
Oceanside, CA
05.2024 - Current
- Provided exceptional customer service by promptly serving cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area to ensure optimal guest experience.
- Collaborated with bartenders to create signature cocktails and enhance drink menu offerings.
- Assisted in training new staff on cocktail preparation and service best practices.
Server Assistant
333 Pacific
Oceanside, CA
05.2024 - Current
- Supported waitstaff by delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of dining areas, ensuring a welcoming environment for patrons.
- Assisted in setting up and breaking down tables for events, optimizing workflow efficiency.
- Collaborated with kitchen staff to expedite orders and address special requests effectively.
- Trained new team members on service protocols and restaurant procedures to ensure consistency.
- Coordinated with front-of-house teams during peak hours to manage customer flow smoothly.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Bartender Barista Cocktail Server
Shorehouse Kitchen
Carlsbad, CA
04.2021 - 12.2022
- Crafted diverse cocktails and beverages to enhance customer experience.
- Managed inventory levels, ensuring timely restocking of supplies.
- Provided exceptional customer service, fostering repeat business and positive feedback.
- Trained new staff on bar operations and service standards.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Host Supervisor
Olive Garden
Carlsbad, CA
02.2019 - 01.2020
- Managed front-of-house operations to enhance guest experiences and ensure customer satisfaction.
- Trained and mentored new hosts on service standards and operational procedures.
- Oversaw seating arrangements, optimizing table turnover while minimizing wait times for guests.
- Collaborated with kitchen staff to coordinate timely meal delivery during peak hours.
- Monitored daily reservations and walk-in traffic to effectively allocate resources during busy periods.
- Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
Education
Associate of Science - Sociology
Grand Canyon University
Phoenix, AZ04-2026
Associate of Arts - Psychology
Miracosta College
Oceanside, CA06-2022
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Exceptional customer service
- High volume dining
- Efficient multitasking
Timeline
Cocktail Server
333 Pacific
05.2024 - Current
Server Assistant
333 Pacific
05.2024 - Current
Bartender Barista Cocktail Server
Shorehouse Kitchen
04.2021 - 12.2022
Host Supervisor
Olive Garden
02.2019 - 01.2020
Associate of Science - Sociology
Grand Canyon University
Associate of Arts - Psychology
Miracosta College