Kristal Yee
San Antonio,TX
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining clean, safe, and collaborative work environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
San Antonio, TX
02.2025 - Current
- Analyzed sales trends to optimize inventory management and product placement.
- Implemented loss prevention strategies, reducing shrinkage and improving profitability.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Monitored financial performance, identifying areas for cost reduction and revenue growth.
- Fostered a positive team environment, promoting collaboration and high morale among staff.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Shift Supervisor
STARBUCKS COFFEE COMPANY
San Antonio, TX
05.2017 - 02.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Kept accurate and detailed records of personnel progress and productivity.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve
- Enforced company policies, regulations and standards with employees.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated merchandising, promoted new products and increased brand awareness.
Education
Certificate - Human Resources Management
University of California - Davis
Davis, CA03-2024
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ12-2021
Skills
- Revenue benchmarks
- Talent acquisition and training
- Operations Management
- Policy Enforcement
- Project Management
- Inventory Management
- Scheduling Coordination
- Problem-solving
- Team building and leadership
- Customer service management
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
02.2025 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
05.2017 - 02.2025
Bachelor of Science - Psychology
Arizona State University
Certificate - Human Resources Management
University of California - Davis