Kristan Caddell
Watsonville,CA
Summary
Reliable professional who takes pride in providing excellent customer service and creating positive dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Cafe Sparrow
06.2021 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Cadillac Cafe
09.2017 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Charles Page High School
Sand Springs, OKSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- High-volume dining
- Service prioritization
- Wine service
- Memory retention
- Workflow Coordination
- Conflict and Complaint Resolution
Certification
- California ABC/RBS Training - 2022
- California Food Handlers Permit
Timeline
Server
Cafe Sparrow
06.2021 - Current
Server
Cadillac Cafe
09.2017 - 06.2021
High School Diploma -
Charles Page High School