Kristan Downer
Crawfordville
Summary
Results-oriented professional with over six years of experience in Veterinary Medicine management. Expertise in budgeting, staff development, and compliance ensures high-quality patient care and operational excellence. Skilled in problem-solving and effective communication, consistently leading teams to achieve operational excellence and implement training programs that elevate staff performance. Committed to driving strategic initiatives that enhance service delivery and foster team collaboration.
Overview
16
16
years of professional experience
Work History
Hospital Manager
VCA Animal Hospital
Crawfordville, FL
02.2020 - Current
- Oversaw daily operations, ensuring compliance with healthcare standards and regulations.
- Led budgeting processes, optimizing resource allocation for improved financial performance.
- Developed training programs to enhance staff skills and promote a culture of continuous improvement.
- Implemented inventory management systems, streamlining supply chain processes and reducing costs.
- Coordinated communication between departments to ensure efficient patient care and service delivery.
- Monitored key performance indicators, driving strategic initiatives for operational excellence and growth.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Maintained high levels of patient confidentiality and ensuring staff members were well-trained in the proper handling of sensitive information.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Oversaw recruitment efforts for healthcare professionals, resulting in the hiring of highly skilled and compassionate staff members.
- Enhanced overall quality of care provided by the hospital through the implementation of evidence-based practices within various departments.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Created annual goals, objectives and budgets to reduce overall facility costs.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Optimized patient flow throughout the facility by closely monitoring exam room availability and coordinating admissions processes accordingly.
- Collaborated with medical professionals to develop comprehensive care plans that resulted in improved patient outcomes.
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Veterinary Assistant
VCA Animal Hospital
Crawfordville, FL
07.2015 - 02.2020
- Assisted veterinarians in examinations and procedures, ensuring animal comfort and safety.
- Administered medications and vaccinations as directed by veterinary staff.
- Maintained cleanliness of examination rooms and surgical areas to uphold hospital standards.
- Monitored animal behavior and health status, reporting changes to the veterinary team promptly.
- Educated pet owners on post-treatment care, promoting adherence to veterinary recommendations.
- Coordinated patient appointments and managed medical records for efficient workflow.
- Trained new staff on clinic protocols and best practices in animal care.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Monitored vital signs and provided nursing care for animals.
- Collected and processed samples for laboratory testing.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
Client Service Representative
VCA Animal Hospital
Crawfordville, FL
07.2014 - 07.2015
- Managed client inquiries, providing timely and accurate information regarding services and procedures.
- Facilitated appointment scheduling, ensuring optimal utilization of veterinary staff and resources.
- Resolved billing discrepancies, enhancing client satisfaction and trust in financial processes.
- Trained new staff on customer service protocols, promoting consistency in client interactions and care standards.
- Implemented workflow improvements that streamlined client check-in processes, reducing wait times significantly.
- Led team efforts to enhance patient care services, resulting in increased positive feedback from clients.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant/Event Coordinator
Shearer Elegance Bed Breakfast/Event Venue
Linfield, PA
09.2010 - 01.2013
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Managed vendor relationships to secure high-quality services and supplies for events.
- Developed event timelines, maintaining adherence to schedules and deadlines.
- Assisted in marketing initiatives, enhancing venue visibility through social media platforms.
- Evaluated client feedback post-events to identify areas for process improvement and future planning.
- Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Aided in the development of creative event themes and décor ideas that resonated with targeted audiences, leading to memorable experiences.
Education
Associates - Business Management And Administration
York Technical Instiitute
York, PA08-2005
High School Diploma -
North Harford High School
Pylesville06-2003
Skills
- Patient care coordination
- Operations management
- Quality improvement
- Staff development
- Teamwork and collaboration
- Time management
- Reliability
- Excellent communication
- Organizational skills
- Employee supervision
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Employee recruitment and hiring
Accomplishments
- Achieved Best Team Spirit award through effectively listening and implementing our impact plan for the Mars Associate Survey.
Timeline
Hospital Manager
VCA Animal Hospital
02.2020 - Current
Veterinary Assistant
VCA Animal Hospital
07.2015 - 02.2020
Client Service Representative
VCA Animal Hospital
07.2014 - 07.2015
Assistant/Event Coordinator
Shearer Elegance Bed Breakfast/Event Venue
09.2010 - 01.2013
Associates - Business Management And Administration
York Technical Instiitute
High School Diploma -
North Harford High School