Kristen Bustamante
Fredonia,WI
Summary
Detail-oriented leader with over 8 years of experience in veterinary hospital management. Skilled at fostering teamwork, problem-solving, and enhancing patient care outcomes through strategic process improvements. Committed to maintaining regulatory compliance and employee development.
Overview
2027
2027
years of professional experience
Work History
Hospital Manager
Pine View Wildlife Rehabilitation and Education Center
Saukville, WI
09.2017 - 04.2026
- Directed operational processes for wildlife rehabilitation, ensuring adherence to safety and care standards.
- Implemented training programs for staff on best practices in animal care and rehabilitation techniques.
- Managed inventory systems for medical supplies, optimizing resource allocation and reducing waste.
- Coordinated scheduling of veterinary services, enhancing treatment delivery efficiency for injured wildlife.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
- Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.
- Coordinated responses during emergency situations, ensuring prompt action was taken to protect patient safety and restore normal operations as quickly as possible.
- Ensured compliance with state and federal regulations by conducting thorough audits of hospital procedures and documentation.
- Ensured all federal and state annual reports were completed and submitted in a timely manor.
- Maintained required state and federal permits and licenses to remain compliant with legal regulations
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Collaborated with medical professionals to develop comprehensive care plans that resulted in improved patient outcomes.
- Enhanced overall quality of care provided by the hospital through the implementation of evidence-based practices.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Removed trash and straightened counters to keep triage area clean and neat.
- Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
- Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
- Maintained a high standard of cleanliness throughout the facility; ensuring regular deep cleans to prevent crosscontamination.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
- Maximized available space within the hospital; utilizing creative solutions for storage organization while maintaining a comfortable environment for patients.
- Developed strong relationships with local animal rescue organizations, increasing partnership opportunities and community involvement.
- Adapted hospital protocols in response to industry changes and emerging trends; ensuring the facility remained at the forefront of veterinary care standards.
- Ensured regulatory compliance by staying current on industry standards, maintaining accurate records, and promptly addressing any issues or gaps in protocol.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Provided quality care for all educational ambassadors
- Coordinated, developed, and implemented new educational outreach programs
- Participated in providing multifaceted educational programs to a variety of audiences to bring awareness to the organization and the natural world
- Assisted veterinarians with examinations and procedures, ensuring animal comfort and safety.
- Maintained accurate medical records and documentation for all patients.
- Administered medications and vaccinations as directed by the veterinarian, enhancing patient care quality.
- Implemented efficient inventory management practices for medical supplies and equipment.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Improved animal recovery rates with administering medications as prescribed.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Provided thorough examinations and treatment of animals
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Kept detailed records of animal treatments and medications.
- Collected specimens and samples for outside laboratory analysis.
- Collected samples for laboratory testing.
- Observed animals for signs of distress or illness.
- Assisted veterinarians with euthanasia of animals.
- Prepared and administered diets and feedings according to natural history.
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained clean work areas by removing debris, leaves, and branches from hopital grounds.
- Enhanced property appearance through regular mowing, edging, and trimming of lawns.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed debris and waste from outdoor areas.
- Collaborated with gardeners to plan and design outdoor spaces.
- Maintained and exceded minimum standards for caging requirements
- Maintained cleanliness and sanitation of all enclosures to minimize crosscontamination
- Upheld all required and recommended biosecurity measures based on species and disease control
Veterinary Assistant
Lakeshore Veterinary Specialists
Glendale, WI
2015 - 2017
- Assisted veterinarians with examinations and procedures, ensuring animal comfort and safety.
- Maintained accurate medical records and documentation for all patients.
- Educated pet owners on post-operative care and recommended rehabilitation schedules schedules.
- Implemented efficient inventory management practices for medical supplies and equipment.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining laser treatment instruments, equipment, and facilities.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Assisted veterinarians during examinations and procedures, ensuring smooth operation of the veterinary clinic.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Kept detailed records of animal treatments and medications.
- Assisted veterinarians with euthanasia of animals.
- Provided appropriate exercises for post-op rehabilitation
- Maintained sanitation of water therapy treadmills
- Completed total cleans of water therapy treadmills regularly to prevent bacterial growth
- Monitored animals stress levels and behavioral changes throughout rehabilitation processes
Education
Bachelor of Science - Wildlife Rehabilitation
NWRA Symposium
Bachelor of Science - Wildlife Biology
University of Wisconsin, Stevens Point
Stevens Point, WI05.2014
Skills
- Operations management
- Quality improvement
- Patient care coordination
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Animal safety and restraint
- Compliance with state and federal regulations
- Cleaning and sanitizing
- Patient care standards
- Employee training
Timeline
Hospital Manager
Pine View Wildlife Rehabilitation and Education Center
09.2017 - 04.2026
Veterinary Assistant
Lakeshore Veterinary Specialists
2015 - 2017
Bachelor of Science - Wildlife Rehabilitation
NWRA Symposium
Bachelor of Science - Wildlife Biology
University of Wisconsin, Stevens Point