Kristan Watts

-Manage and operate the Online Pickup and Delivery business.
-Work with the Management Team to find the root causes and solutions to daily productivity to meet the goals of the company.
-Look for opportunities to grow the business and maintain the day to day operations.
-Monitor FTPR to find the root cause and solutions that we could achieve.
-Set performance goals for Team Leads as well as high developing Team Associates.
-Work closely with the People Lead to maintain schedules and hours to ensure coverage for the customers demand.

-Between FY 22 and FY 23 I was able to run increases in the Online Pickup and Delivery Business.

• 13.9 million dollars in sales increasing 23%
• Total orders at 142k increasing 26%
• Maintaining a 90.1% OTP and a 4.3 min wait time

-Between FY 23 and FY 24 I was able to run increases in the Online Pickup and Delivery Business.

• 16.1 million dollars increasing 14.6%
• Total orders at 156,850 increasing 9.9%
• Maintaining a 92.7% OTP and a 3.85 min wait time