Kristanne Matzek
Henderson
Summary
Dynamic and performance-oriented professional with significant experience in client engagement and customer service. Proven track record of successfully managing customer relations with innovative strategies and advance technologies. Skilled in utilizing customer feedback to identify areas for improvement and develop effective methods to increase retention and satisfaction.
Overview
13
13
years of professional experience
Work History
Client Success Manager (Account Manager)
Universal Background Screening
02.2022 - 09.2024
- Currently managing over 250 accounts with a portfolio valued at $15 million ARR
- Customer retention and upsell opportunities are the primary focus, in addition to offering VIP/white glove service
- Through identification of upsell opportunities and introducing new products/services, I averaged $500,000+ in new business/revenue annually.
Client Engagement Manager
Universal Background Screening
09.2017 - 02.2022
- Responsible for managing approximately 200+ accounts and a portfolio of $6 million annually
- Managed several key accounts, including Fortune 500 companies, that were responsible for $600K-750K ARR
- Received President's Club Award in 2018 for leading the company in new revenue added for existing accounts.
Implementation Manager
Universal Background Screening
04.2013 - 09.2017
- Responsible for onboarding new clients, demonstrating system features and ramping up usage on the system
- Received first ever CEO Award in 2015 for exceeding annual metrics and quota.
Enrollment Advisor
University of Phoenix
11.2011 - 04.2013
- Helped students complete applications and navigate admissions processes.
- Finalized and processed enrollment applications.
Education
Bachelor of Arts (BA) - Journalism
California State University, Long Beach
Master of Arts (MA) - Speech Communication and Rhetoric
California State University, Long Beach
Skills
- Customer Retention
- Relationship Building
- Engagement Management
Volunteer Experience
Foster Home Volunteer, Animal Network-LV, 07/01/12, Present, 12 yrs 3 mos, Temporary housing provided for animals looking for their forever homes.
Timeline
Client Success Manager (Account Manager)
Universal Background Screening
02.2022 - 09.2024
Client Engagement Manager
Universal Background Screening
09.2017 - 02.2022
Implementation Manager
Universal Background Screening
04.2013 - 09.2017
Enrollment Advisor
University of Phoenix
11.2011 - 04.2013
Bachelor of Arts (BA) - Journalism
California State University, Long Beach
Master of Arts (MA) - Speech Communication and Rhetoric
California State University, Long Beach
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