Krista Zarcone
Milwaukee,WI
Summary
Highly developed Project Consultant with excellent communication and interpersonal skills, having dealt with a diversity of professionals, clients, and staff members. Adapts easily to new concepts and responsibilities. Possess ability to take initiative. Self-motivated; proven ability to coordinate and organize priorities to meet scheduled/unscheduled deadlines. Cooperative and flexible team player; equally effective working independently. Performs well in high-stress atmospheres. Proficient areas include: Project Management, Leadership, People Management, Risk Management, Operations Management, Customer Service.
Overview
29
29
years of professional experience
Work History
Special Project Consultant, AVP
U.S. Bank NA
11.2021 - Current
- Special Project Consultant for Commercial Real Estate Business line
- Access control and owner for CRE business line
- Onboarding specialty applications used in the CRE business line into Identity Access Management (IAM) system
- Application owner for CRE applications
- Perform monthly application reconciliation for applications used by our CRE business unit
- Policy interpretation for Business Line impact
- CRE Liaison with Information Security Services (ISS)
- Implementation and consultation of controls to resolve or mitigate deficiencies
- Provide guidance regarding best practices for other Information Technology And Security policies
- Data Loss Prevention Liaison for CRE
- Collaborated with various departments to ensure seamless integration of project components into existing systems or processes when required.
- Maintained detailed documentation throughout the project lifecycle for future reference or audits requirements.
- Implemented risk mitigation strategies through thorough analysis of potential issues, minimizing the impact on project timelines.
RCA Professional, AVP
U.S. Bank NA
11.2014 - 11.2021
- Access ownership and control
- Onboarding applications into Identity and Access Management (IAM) system
- Perform monthly and quarterly user application reconciliation for several applications used in Corporate and Commercial Banking Business Line
- Risk Policy guidance, interpretation and support to business line partners
- Policy interpretation for Business Line impact
- Performance of Technology Risk Assessments
- Business Line Liaison with Information Security Services (ISS)
- Implementation and consultation of controls to resolve or mitigate risk deficiencies
- Provide guidance regarding best practices for other Information Technology and Security practices
- Data Loss Prevention Liaison for Corporate and Commercial Banking
- Other Information Technology governance, risk and control activities/project completion as needed.
Operations Manager, AVP
U.S. Bank NA
06.2002 - 11.2014
- Lead a team of bankers providing customer service to Corporate and Commercial Banking Clients.
- Ensuring stated SLA's are met for client requests
- Ensuring quality and compliance standards are met
- Training, coaching and personal development
- Staffing
- Escalation contact
- Annual performance reviews
- Regular customer interactions
- Back up for the site manager
- Bank Conversion ambassador
- Assigned and managed various projects as needed
- Promoted to Assistant Vice President in April 2012.
Senior Service Banker- Commercial Customer Service
U.S. Bank NA
10.1999 - 06.2002
- Responsible for establishing and maintaining a working relationship with assigned business accounts, serving as the key contact
- Assigned to the largest and most complex Corporate and Commercial account relationships with the highest revenue potential
- Primarily provides service to assigned business accounts over the phone, with a considerable amount of direct personal contact
- Provided coaching, training, and guidance to less experienced staff.
Business Account Specialist- 24 Hour Banking
U.S. Bank NA
05.1998 - 10.1999
Consumer Account Specialist- 24 Hour Banking
U.S. Bank NA
09.1997 - 05.1998
Teller 1-4
U.S. Bank NA
04.1995 - 09.1997
Education
Culinary Arts -
Milwaukee Area Technical College
Milwaukee, WI01.1992
General Studies -
Bay View High School
Milwaukee, WI01.1991
Skills
- Scope Definition
- Business Analysis
- Risk Management
- Project Control
- Problem Solving
- Project Management
- Client Relations
- Stakeholder Engagement
- Multi-Tasking Skills
- Leadership Skills
- Employee Coaching
- Detail Oriented
Accomplishments
IndependenceFirst Volunteer Excellence Award Recipient-2015
Affiliations
- Cooking
- Entertaining
- Event Planning
- Travel
References
References available upon request.
Timeline
Special Project Consultant, AVP
U.S. Bank NA
11.2021 - Current
RCA Professional, AVP
U.S. Bank NA
11.2014 - 11.2021
Operations Manager, AVP
U.S. Bank NA
06.2002 - 11.2014
Senior Service Banker- Commercial Customer Service
U.S. Bank NA
10.1999 - 06.2002
Business Account Specialist- 24 Hour Banking
U.S. Bank NA
05.1998 - 10.1999
Consumer Account Specialist- 24 Hour Banking
U.S. Bank NA
09.1997 - 05.1998
Teller 1-4
U.S. Bank NA
04.1995 - 09.1997
Culinary Arts -
Milwaukee Area Technical College
General Studies -
Bay View High School
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