Summary
Overview
Work History
Education
Skills
contact
Timeline
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Kristea Johnston

Reno,TX

Summary

Poised operations professional with over ten years of dental leadership experience offering well-rounded industry background, project delivery leadership and a record of accomplishments. Focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization, and motivational strategies.

Overview

14
14
years of professional experience

Work History

Regional Manager of Operations

Heartland Dental
01.2018 - Current
  • Overseeing the administrative operations of 9 to 11 supported dental offices
  • Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
  • Motivate team members, resolve conflicts and make difficult decisions
  • Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first
  • Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections
  • Work with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practice
  • Responsible for hiring, training and coaching Practice Managers
  • Responsible for interviewing and contributing to the selection of supported dentists
  • Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice
  • Provide reports and recommendations, as needed, to management on supported practices.

Practice Manager of Operations

Heartland Dental
01.2012 - 01.2018
  • Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills
  • Develop and pursue annual top 10 business goals and 16 personal development goals
  • Ensure goals and priorities of Doctors and teams are achieved through servant leadership
  • Bell Leadership Training
  • Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
  • Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
  • Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
  • Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
  • Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
  • Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
  • Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
  • Successfully onboard new team members through partnerships with recruiting and support office
  • Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.

Relationship Banker

CAPTIAL ONE
01.2010 - 01.2012
  • Responsible for opening new accounts, assisting with, and processing loan applications, as well as managing daily cash transactions.

Education

Bachelor of Arts - Organizational Leadership

Texas A&M University - Commerce
Commerce, TX
08.2023

Associate of Science - Business Administration

Paris Junior College
Paris, TX
05.2001

Skills

  • Project Planning
  • Communication
  • Process Driven
  • Investigation Skills
  • Conflict Resolution
  • Self-Motivation
  • Strong Work Ethic
  • Bell Leadership Graduate

contact

(903)517-0920, ckjohnston@att.net

Timeline

Regional Manager of Operations

Heartland Dental
01.2018 - Current

Practice Manager of Operations

Heartland Dental
01.2012 - 01.2018

Relationship Banker

CAPTIAL ONE
01.2010 - 01.2012

Bachelor of Arts - Organizational Leadership

Texas A&M University - Commerce

Associate of Science - Business Administration

Paris Junior College

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Kristea Johnston