Kristel Alvarez
Revere
Summary
Customer focused and energetic student with years of experience in the hospitality industry, thriving in fast paced, high end environments. Pursuing a career in healthcare and eager to show my skills in the hospital setting I enjoy working with people, staying organized, and learning new things that will help me build a future in the medical field.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Cafe Landwer
Back Bay
09.2025 - 04.2026
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Delivered exceptional customer service, ensuring high satisfaction and repeat business.
Maitre’d
The Banks Seafood and Steak
Back Bay
08.2023 - 09.2025
- Supervised dining room operations to ensure exceptional guest experiences.
- Led team meetings to discuss performance metrics and address operational challenges.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Implemented customer feedback strategies to enhance service quality and satisfaction.
Host
Bistro Du Midi
Back Bay
04.2024 - 01.2025
- Greeted and seated guests, ensuring a positive first impression of dining experience.
- Handled guest inquiries and provided menu information, fostering customer satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Associate of Science - Health Sciences
Bunker Hill Community College
Charlestown06-2027
High School Diploma -
Revere High School
Revere05-2025
Skills
- Exceptional customer service
- Team collaboration
- Sales expertise
- Point of sale (POS) system operations
- Exceptional communication
- Team management
- Strong leadership
- Effective multitasking
- Detail-oriented
- Hospitality service expertise
- Calm demeanor
- Problem-solving
Certification
- Certified CPR and BLS, AHA - April 2026
LANGUAGES
English
Spanish
Extra-Curricular Activities
- Intern, Local Elementary Schools
- Assisted in classroom activities, supporting teachers and students, and gained hands-on experience in educational settings.
Timeline
Server
Cafe Landwer
09.2025 - 04.2026
Host
Bistro Du Midi
04.2024 - 01.2025
Maitre’d
The Banks Seafood and Steak
08.2023 - 09.2025
Associate of Science - Health Sciences
Bunker Hill Community College
High School Diploma -
Revere High School